Autumn Derr

Customer Service Representative

Life Line Screening

Mar 2025 - Current (1 year 6 months)

Provided support to clients by scheduling health screenings, answering inquiries about services, and resolving issues with professionalism and empathy. Manage high call volumes while maintaining accuracy and efficiency. Ensure a positive customer experience and compassionate assistance tailored to individual health needs.

Scheduling Specialist

Maximus

Jun 2024 - Oct 2024 (5 months)

Developed strong organizational and time management skills, ensuring efficient coordination of appointments, meetings, and schedules. Adept at managing high-volume workloads and prioritizing tasks to meet deadlines while maintaining excellent attention to detail. The role honed communication skills, enabling effective interaction with team members and clients, while problem-solving abilities facilitated addressing scheduling conflicts and last-minute changes. Proficient in using scheduling software and tools, contributing to streamlined operations and improved productivity.

Lead Preschool Teacher

Kiddie Academy

Apr 2022 - Jun 2024 (2 years 3 months)

Designed and implemented age-appropriate curricula to promote children's cognitive, social, and emotional development. Supervised and mentored assistant teachers and support staff, fostering a collaborative and efficient team. Conducted assessments to track developmental milestones and adjust instructional methods as needed.

Customer Sales Representative

Parts Town

Oct 2021 - Apr 2022 (7 months)

Interacting with customers and providing information to their inquiries. Communicating directly with customers over the phone. Providing after-sales service. Setting up new customer accounts. Processing orders and forms. Maintaining customer database. Communicating with internal departments. Following up on customer interactions and providing feedback on the customer sales service processes.

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Emergency Department Registrar

Lutheran Health Network

Jul 2020 - Nov 2022 (2 years 5 months)

Scheduled tests and procedures for patients, including x-rays and lab work. Managed registration desk by answering telephones and greeting incoming patients. Completed insurance claim forms or other required paperwork. Compiled medical reports covering specific patient or general office data. Greeted visitors and communicated to assess needs and provide direction.

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Administrative Assistant / Receptionist

Bethlehem Woods Nursing and Rehabilitation

Jul 2020 - Jan 2024 (3 years 7 months)

Communicated with personnel to route messages, coordinate internal appointments, or direct personnel to various departments. Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces. Sorted and distributed incoming mail and coordinated pickups for outgoing parcels. Ordered, received, and replenished office supply inventory and managed office-wide requisitions.

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