Aurora Villezcas

Results driven Central Communications Manager with over 17 years of progressive experience in Call Center operations and leadership. Demonstrated history developing strategic improvements in workflow and talent distribution to ensure coverage, comply with SLAs, and improve call center performance. Experience developing and evaluating programs implementing policies, developing and implementing short and long-term department goals and plans, and preparing and managing budgets. Proven talent for developing and implementing effective training and performance management programs to maximize productivity and lead teams to success. Bi-lingual, fluent in both English and Spanish.