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Aubrey Mendonsa

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Columbia, South Carolina, United States
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Résumé

Jobs verified_user 0% verified
  • M
    Associate Consultant
    Magna Technology Group
    Jan 2024 - Current (2 years 5 months)
    • Implemented Service Cloud solutions including service agents case intake, assignment rules, chatbot design, and executed over 40+ UAT tickets across multi-channel environments, automated 25+ fields routing rules and supported 3 production releases. • Led Sprint planning and Agile delivery across multi-cloud Salesforce platforms, coordinating sprint planning, backlog prioritization, risk tracking, and stakeholder demo, enabling 100% on-time releases and supporting go-live deployment. • Led Marketing Cloud Account Engagement implementations, re-designing email communications, automation workflows, across 30 campaigns, improving prospect-to-lead conversation by 30% and increasing campaign B2BMA engagement metrics by 25%. • Managed end-to-end
  • BlueCross BlueShield of South Carolina
    Analyst
    BlueCross BlueShield of South Carolina
    May 2022 - May 2024 (2 years 1 month)
    • Delivered process redesign support for a strategic Salesforce Service Cloud implementation project, contributing to over 500 user transitions by coordinating workflows, testing readiness, and validating requirements for lead management and tracking. • Managed project execution across three operational departments Sales, Marketing and IT, coordinating timelines, tracking budget allocations, and guiding implementation activities to align with client expectations and CRM optimization goals. • Created strategic project roadmaps and detailed reporting deliverables for engagement, supporting executive reviews and aligning technical requirements with business service needs with timely deliverables throughout the 10-month project phase. • Designe
Education verified_user 0% verified
  • D
    Master of International Business (MIB)
    Darla Moore School of Business, University of South Carolina
    May 2022
    Major in Business Analytics.
  • M
    Master of Business Administration (MBA)
    Manipal Institute of Management, Manipal University
    Jun 2019
    Operations Management.
  • M
    Bachelor of Arts
    Manipal Institute of Communication, Manipal University
    Jun 2017
    Digital Media and Communications.
Projects (professional or personal) verified_user 0% verified
  • P
    FEDEX Custom Critical
    Project via university
    Developed 3 pricing strategy models and product bundles for FedEx high security freight services, conducted customer survey, Van Westendorp analysis and predictive analysis for each attribute to identify optimal pricing.
  • P
    UPS
    Project via university
    Developed a supply chain strategy for integrated E2E supply chain visibility for the mobile monitoring platform based on customer demands, competitor analysis, and business process analysis of 20+ technology trends.