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Astrid Carolina Enamorado Reyes

About

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Customer Success & Operations Professional | Lead Qualification & Conversion Specialist
Honduras
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • The Implant Engine
    Treatment Setter
    The Implant Engine
    Jan 2025 - Mar 2026 (1 year 3 months)
    • Generated $2.7M+ in dental implant revenue, consistently supporting high-value full-arch cases through effective lead qualification and patient engagement.
    • Ranked as Top Sales Setter, producing $471K in a single month and sustaining $300K–$400K+ monthly performance in 2026.
    • Maintained 75% appointment show rate by building trust, addressing objections, and aligning patient expectations.
    • Executed 300+ daily outreach attempts (calls, SMS, CRM workflows), consistently booking 4+ qualified appointments per day.
    • Strengthened pipeline performance through structured follow-ups, improving case progression and reducing lead drop-off.
    • Collaborated with U.S. clinics to position treatment value, increasing patient co
  • K
    Operations Supervisor
    KM2 Solutions Honduras
    Feb 2021 - Jun 2024 (3 years 5 months)
    • Led and coached teams of up to 20 agents, improving conversion rates, productivity, and service quality across U.S. dental accounts.
    • Recognized as Top Performer Supervisor (2021-2022) for driving revenue growth and operational excellence.
    • Increased team performance through structured 1:1 coaching, KPI tracking, and performance dashboards.
    • Oversaw full employee lifecycle (hiring, onboarding, QA, payroll), ensuring compliance with HIPAA and TCPA regulations.
    • Improved patient experience and operational efficiency by optimizing workflows and communication between teams and providers.
    • Acted as primary liaison with dental clinics, ensuring accurate case handling and high-quality patient interactions.
    • Ma
  • P
    Patient Intake Specialist
    Aug 2018 - Jan 2021 (2 years 6 months)
    • Delivered high-volume patient support for U.S. dental networks, consistently exceeding performance targets and earning Top Performer recognition (2019-2020).
    • Scheduled and coordinated appointments while verifying insurance (Medi-Cal, Medicaid, DentaQuest), improving patient access and case readiness.
    • Managed inbound/outbound communication and emergency triage, ensuring timely care for urgent cases.
    • Maintained accurate patient records and follow-ups, improving scheduling efficiency and reducing missed appointments.
    • Contributed to improved workflow efficiency through precise documentation and adherence to compliance standards.
    • Strengthened patient satisfaction through effective communication, problem-solvi
  • Startek Honduras
    Customer Service Representative
    Startek Honduras
    Feb 2017 - Jul 2018 (1 year 6 months)
    • Exceeded CSAT and quality assurance targets, delivering consistent, high-quality customer experiences.
    • Resolved complex billing and technical issues, maintaining strong first-call resolution performance.
    • Contributed to revenue growth and retention through upselling and plan optimization.
    • Provided bilingual support (English/Spanish), improving communication and customer satisfaction for U.S. clients.
Education verified_user 0% verified
  • The Implant Engine
    HIPAA Training
    The Implant Engine
    Jan 2025
  • C
    Marketing Degree (In Progress)
    Centro Tecnológico Universitario (CEUTEC)
    Jan 2024 - Current (2 years 9 months)
    Completed 34% of coursework (18/53 classes)
  • KM2 Solutions
    Supervisor Leadership Program
    KM2 Solutions
    Jan 2023
  • UNITEC
    Gestión de Emociones en Servicio al Cliente
    UNITEC
    Jan 2022
  • Universidad Nacional Autónoma de Honduras
    Civil Engineering Degree
    Universidad Nacional Autónoma de Honduras
    Jan 2012 - Current (14 years 9 months)
    Completed 81% of coursework (52/64 classes)
  • I
    High School Diploma in Science and Arts
    Instituto San Vicente de Paul
    Jan 2007 - Dec 2011 (5 years)