Adriana Salazar

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Customer Service Representative

Sykes

Mar 2015 - May 2018 (3 years 3 months)

Answer customer/client requests or inquiries concerning services and products and reports problem areas. Utilize various systems and tools toinitiate to assist and service customers. Make recommendations according to customers needs. The last two years at SYKES, was responsible to provide assistance to new hires solving their cases.
Fraud Investigator

Western Union

Prevent illegal financial activities, nationally and globally by utilizing a variety of research tools to mitigate potential compliance risk. Implement and enforce policies, procedures, and programs designed to minimize potential money laundering risk. Fraud Investigator Amazon Detect illegal operations and manage cases of financial misappropriation.Carry out investigations to verify financial suspicions or allegations of fraud against Amazon s buyers and sellers.Take appropriate action to identifyand help minimize the risk posed by fraud patterns andtrends. Customer Contact Advisor DHL Track & trace shipments, rectify shipping errors, product ordering, delivery, pick up and drop off status. Field a high volume of customer inbound calls and
Digital Devices and Alexa Support Associate

Amazon

Translate technical information / instructions into a simple language that would ensure seamless trouble shooting. Use judgment and common sense to answer customer question. Collect data accurately to identify solutions. Customer Service Associate Amazon Resolve challenging customer issues, escalating when necessary. Record customer inquiries by documenting inquiry and response in customers accounts. Provide track and trace information.

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Adriana Salazar

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Adriana's behavioral traits
Adriana's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.