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Asia Fowler

About

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South Carolina, United States

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Résumé

Jobs verified_user 0% verified
  • ScanSource
    TECHNICAL SUPPORT ANALYST
    ScanSource
    Sep 2022 - Current (4 years 1 month)
     Receives, evaluates, and prioritizes incoming telephone, voice mail, and e-mail requests for assistance  Responsible for interviewing users to collect information about problems, as well as leading users through diagnostic procedures to determine source of error  Consult with customers to recommend solutions and/or configurations changes; other duties as assigned  Provide expedient technical support to users in diagnosing and fixing problems with software, hardware, and network infrastructure  Create resolution tickets and guide customers with step-by-step procedures to fix network failures  Assist in the configurations and installment of updates to customer systems, as well as improve network infrastructure to boost optimal performa
  • C
    DESKTOP SUPPORT TECHNICIAN
    COUNTY OF GREENVILLE
    Aug 2020 - Aug 2022 (2 years 1 month)
     Set up and deployed desktops/laptops using Microsoft WDS and Microsoft DISM  Provided detailed and timely progress reports to Stakeholder  Provided support to 3K+ users at multiple Greenville County locations  Isolated and performed troubleshooting for end user moderate to complex PC and printer issues  Built, setup and supported POS (Point of Sale) systems  Documented all issues in the Incident Reporting System and assigned them to the correct area of responsibility
  • A
    ADMINISTRATIVE TECHNICIAN
    APPLEONE STAFFING
    Aug 2016 - Dec 2019 (3 years 5 months)
     Implemented security polices to ensure integrity of customers information  Provide customer service to assist with the needs of the employees  Complete paperwork relating to new hires, termination, vacation  Provide customer service to assist with the needs of employees  Update equipment inventory spreadsheet on daily basis  Maintain historical HR filing and retrieval system
Education verified_user 0% verified
  • Greenville Technical College
    Associate of Applied Science, Computer Technology in
    Greenville Technical College
    Aug 2016 - Dec 2019 (3 years 5 months)