A
Asia Burgess
About
Detail
New York, United States
Résumé
Jobs
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- ECustomer Service Representative IIE-Z Pass NYJan 2024 - Jul 2024 (7 months)• Managed 70+ inbound calls daily, resolving complex service issues efficiently. • Onboarded new customers, ensuring accurate DMV integration and plan selection. • Facilitated weekly team huddles to share feedback and enhance customer satisfaction
Lead Enrollment SpecialistGeneral AssemblyDec 2021 - Current (4 years 8 months)• Manage enterprise-wide revenue cycle operations with attention to accuracy and compliance. • Collaborate with legal, sales, and admissions to resolve discrepancies and support audit readiness. • Prepare financial reports and forecasts to inform leadership decisions. • Analyze institutional funding data for internal and external reporting. • Promotion pending title change to reflect expanded responsibilities.- Executive AssistantMercy CollegeFeb 2017 - Apr 2021 (4 years 3 months)• Oversaw data operations within financial aid systems, ensuring accuracy in ISIR processing. • Tracked departmental budgets, developed financial reports, and supported compliance audits. • Served as a liaison between departments to enhance operational efficiency. • Ensured compliance with federal, state, and accreditation standards.
Education
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- Bachelor of ScienceMercy CollegeAug 2020 - Current (6 years)