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Ash San Mateo

About

Detail

Pasig, Metro Manila, Philippines
Contact Ash regarding: 
Flexible work
Starting at USD6/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Community Phone
    Customer Care Expert
    Community Phone
    Jun 2025 - Jun 2026 (1 year 1 month)
    • Managed full-cycle customer support, including high-value activities like upselling and retention.
    • Provided technical expertise and complex troubleshooting for elderly landline subscribers.
  • B
    Jewelry Consultant
    Brilliant Earth LLC
    Apr 2023 - May 2025 (2 years 2 months)
    • Provided expert consultation on fine jewelry, diamonds, and gemstones to drive sales.
    • Monitored customer feedback and online reviews, collaborating with leadership to implement improvements and grow the business.
  • S
    Seller Support Analyst and Operations Coordinator
    Scentre Group Australia and NZ
    Aug 2022 - Mar 2023 (8 months)
    • Currently specializing in payments, upsell, and customer retention for residential elderly subscription service.
    • Streamlined communication with internal teams to provide sellers with timely shipping and receiving updates.
    • Managed comprehensive seller support, including returns, refunds, promotions, and inquiries.
  • W
    Junior Team Lead, SME, Operations Associate
    Wells Fargo Philippines and India
    Feb 2020 - Aug 2022 (2 years 7 months)
    • Led onsite operations during the pandemic, prioritizing operational needs and team well-being.
    • Managed repair and maintenance job scheduling to minimize disruptions.
    • Ensured accurate and timely vendor payments by optimizing invoice processing, implementing a quality assurance program (audits/coaching), and delivering cross-process training.
  • Accenture
    Senior Order Manager, Pull-out SME
    Accenture
    Nov 2015 - Feb 2018 (2 years 4 months)
    • Managed order and inventory communications to drive high customer satisfaction.
    • Provided critical team support, including handling escalations and reporting on key metrics.
    • Successfully mentored new hires through onboarding.
  • F
    Customer Service Representative
    Forever 21 Accenture
    Nov 2015 - Feb 2018 (2 years 4 months)
    • Managed end-to-end order inquiries, returns, and refunds (CC, PayPal, Afterpay).
    • Served as the team point of contact for escalations, metrics reporting, and leadership updates, and boosted engagement through team events.
  • Capital One
    Fraud Analyst
    Capital One
    May 2014 - Oct 2015 (1 year 6 months)
    • Detected and prevented fraud using advanced analytical skills.
    • Served as the team lead for escalations and metrics reporting, and mentored fellow fraud analysts on best practices.
Education verified_user 0% verified
  • Polytechnic University of the Philippines
    Bachelor of Arts in Broadcasting
    Polytechnic University of the Philippines
    Jan 2024