Ashley StArbor Customer service agent

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Customer Care Agent

Metavoicer

Apr 2022 - Dec 2022 (9 months)

• Addressed feedback and concerns through Google Play and Apple Connect reviews. • Effectivelymanaged and closed customer support tickets. • Managed social media accounts including Facebook / Instagram / YouTube / TikTok / Weibo / WeChat / Douyin • Provided Customer Support through live chat, social media and email. • Service Help Desk ticket handling.
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Customer Care Agent / Sales Agent

International House Teacher Training Centre Buenos Aires

Jun 2019 - Nov 2021 (2 years 6 months)

• Upload and advertise new products. • Process new orders and followed up with existing orders. • Managed various social media accounts to maintain brand awareness. • Oversee new product shoots for Facebook / lnstagram / WeChat posts. • Interacted with customers, employees, and vendors on a daily basis.
Social Media / WordPress Manager

Jampp

Jan 2019 - Current (7 years 7 months)

• Maintain and manage WordPress website. • Create various calendars and events associated with the school calendar. • Managed content on social media platforms (Facebook/WordPress) • Handled minor IT problems for the Head of school and other staff members remotely through TeamViewer.
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Social Media Manager/ Customer Support Agent

Customized Creations

Jan 2018 - Current (8 years 7 months)

• Developed social media accounts and events to attract new customers and engage existing customers. • Assisted in taking orders and solving any customer issues that arise. • Managed social media accounts (Facebook / lnstagram) • Addressed customer concerns via email, comments and Facebook Messenger.

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Ashley StArbor

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