Ashley Scott

Customer Support Specialist

Working Solutions

Jan 2024 - Current (2 years 4 months)

. Delivered product knowledge and troubleshooting support, ensuring customers fully understood their products, leading to higher customer satisfaction and repeat engagement. . Managed 50+ inbound and outbound customer communications weekly, providing timely and accurate support via calls, emails, and chats. • Diagnosed and resolved 10+ technical or product-related issues daily, ensuring customers received clear solutions while maintaining detailed records in CRM systems. . Improved response times by 25% by implementing streamlined communication processes, ensuring faster resolution of customer inquiries and enhancing overall customer satisfaction.

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HR People Coordinator

Foundever (Global Corporate)

Aug 2022 - Dec 2023 (1 year 5 months)

. Facilitated onboarding and orientations for 200+ new hires across the US and Canada, ensuring smooth integration and adherence to company policies. . Resolved 30+ payroll and benefits inquiries per month, identifying and implementing solutions that increased employee satisfaction by 15%. • Managed employee records for 100+ new hires and offboardings, ensuring 100% compliance with internal procedures and external regulations. . Collaborated with HR team members to streamline onboarding processes, reducing the time required to complete new hire paperwork by 20%.

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HR Program Administrator

IAA, Inc.

Apr 2018 - Jul 2022 (4 years 4 months)

• Managed 500+ employee records for onboarding, offboarding, promotions, and transfers, ensuring compliance with HR regulations. • Coordinated 25+ COVID-19 compliance reports and tracking systems across multiple departments, ensuring adherence to safety protocols and maintaining compliance with OSHA regulations. • Conducted audits for 100% of 1-9 submissions to ensure compliance with federal regulations, improving overall accuracy by 15%. • Assisted senior leadership with 5+ special projects annually, providing detailed reports and facilitating department-wide initiatives.

Talent Acquisition Advisor

Kantar

May 2017 - Apr 2018 (1 year)

• Conducted 50+ candidate interviews per month, leading to the successful hiring of 30+ full-time employees and summer interns. • Coordinated onboarding schedules for 20+ new hires each month, ensuring timely completion of pre-employment tasks and system entries. • Increased intern program participation by 30% by streamlining the recruitment and onboarding process and developing partnerships with colleges.

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Recruiter Assistant

XeroxConduent

Jan 2013 - May 2017 (4 years 5 months)

• Successfully supported the recruitment and hiring of 100+ employees per month, surpassing the initial hiring goal by 35%. . Scheduled 15+ interviews per week, assisting in candidate sourcing and managing the applicant tracking system (ATS) to ensure seamless recruitment processes. . Increased interview scheduling efficiency by 20% through improved communication and system usage.

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