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Ashley Ellsworth
About
Detail
California, United States
Résumé
Jobs
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Senior People Operations CoordinatorMelita GroupJan 2021 - Current (5 years 5 months)Serve as primary contact for 12 small to large tech companies, managing employee life cycles for over 100 employees resulting in a high client satisfaction rating. Provide HR consulting in areas such as compliance, leave management, and policy development. Manage multiple HR systems (ADP, Rippling, Workday, Salesforce, etc.) due to client specific needs. • Designed and implemented innovative HR programs that improved client employee engagement and reduced turnover through enhanced onboarding and training processes. • Provided client support on HR administration, onboarding, offboarding, employee orientations, and various HR projects.- Benefits Support SpecialistMelita GroupJan 2020 - Jan 2021 (1 year 1 month)Provide first line support to all Melita clients and their employees in regard to benefits, claims, case status, and other related inquiries. • Exceptionally manage heavy case load of 50-80 cases daily resulting in a net promoter score of 78% which is above the required score of 73%. • Escalate and manage sensitive claims in a confidential and professional manner.
- BClient Support RepresentativeBeal BankJan 2018 - Jan 2019 (1 year 1 month)Managed day to day bank transactions for high-net-worth clients. • Open, close, and service customer accounts with acute attention to detail which resulted in high customer satisfaction and customer referrals.
Education
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- BAPenn State University
- MBASouthern New Hampshire University