Ashley Dermid
About
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Monroe, North Carolina, United States
Résumé
Jobs
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Executive Assistant and Project ManagerTechCXOFeb 2026 - Current (5 months)- ECommunity ManagerExecutive Office HoursJan 2026 - Current (6 months)
- WCommunity SpecialistWaccamaw Management, LLCSep 2025 - Jan 2026 (5 months)
- COperations ManagerCharlie’s Harmony Sanctuary & FarmJan 2023 - Jan 2025 (2 years 1 month)Managed operations for a 65-acre 501(c)(3) sanctuary caring for 125 rescued animals. Oversaw equipment, facilities, vendor relationships, and maintenance schedules. Led marketing, donation, and fundraising initiatives. Coordinated animal care teams and daily operational workflows.
- BClient Success ManagerBoston National TitleAug 2019 - Nov 2022 (3 years 4 months)• Recruited, trained, and led a team of six customer service specialists to support rapid growth of new client business; achieving new client retention averaging 80% in the first year after launch, with month over month growth averaging 22% during the same measurement period • The client success team supported a sales team of around 45 national representatives and a total client roster above 400 • Developed a highly technical new client onboarding procedure which aided in the successful transition and lifespan of new client accounts, and led company-wide implementation • The client success team maintained a service issue resolution performance above 90% under my leadership • The client success team authored several client success/customer s
- BExecutive Assistant to Chief Executive OfficerBoston National TitleFeb 2015 - Aug 2019 (4 years 7 months)• Provided a full range of support services to the CEO that included calendar management, travel arrangements, reports, deliverable accountability, meeting minutes, client presentation decks • Maintained 100% confidentiality with sensitive information, financial data, and records; including personnel matters, board minutes, and corporate initiatives for which the staff was not privy • Screened meeting invitations, phone calls emails, and prioritized usage of time on behalf of five C-level executives and attended meetings and events on behalf of the CEO • Attended trade shows, conferences and other sales events, engaging with client prospects • Managed sales and executive team expense reports, administered employee credit card program, negot
- SExecutive Assistant to Chief Executive OfficerSonaCare Medical, LLCJan 2014 - Jan 2015 (1 year 1 month)• Provided administrative, marketing, human resources and sales support to the full C-suite as this cancer medical tourism start-up was aggressively pursuing FDA approval to utilize HIFU to treat prostate cancer patients in the United States • Supported the efforts of the CEO and the board as capital was raised and clinical trials were ongoing
- FOffice Operations ManagerFresh Air Technologies, LLC.Mar 2013 - Jan 2014 (11 months)• Hired to temporarily assist new management in business relocation, organization and launch • Developed employee handbook, new hire paperwork and procedures, and personnel records management system • Designed and trained on a job and crew assignment and tracking system; immediately impacting margins by an average of 43% per job in the first year
- Executive AssistantSprint NextelNov 2010 - Nov 2011 (1 year 1 month)• Provided executive support to the Director of Public Sector and a large regional sales team. • Led a team of regional executive assistants in monthly meetings and initiated the development and distribution of a monthly internal company newsletter • Provided day-to-day calendar support, contract preparation, hosted corporate trainings, prepared conference rooms and managed logistics for onsite and off-site client and sales meetings, coordinated and prepared sales forecasts, correspondence and sales analysis • Created and finalized visual presentations, prepared confidential correspondence and other communications on behalf of leadership
- SSenior Executive AssistantSafe Fire DetectionNov 2006 - Mar 2013 (6 years 5 months)• Provided executive support to the President and department heads as well as the international sales team • Traveled with the company president and sales team as needed, including international visits to sign new master distributors across the world • Coordinated with overseas manufacturers and logistics for customer orders and issued warranty certificates for each product to every international and domestic client as well as initiated warranty replacement protocols on behalf of customers • Generated master distributor contracts and worked closely with international partners to execute and deliver distributorship contracts • Routinely participated in market research and sales calls • Led the design and development of a customized CRM speci
Education
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- PDiplomaParkwood High SchoolAug 2001 - May 2005 (3 years 10 months)