Customer support specialist with 4+ years of experience in fast-paced call centers, providing support via phone, email, and chat. Skilled in communicating in a second language to ensure effective interactions and customer satisfaction. Adept at training personnel and building strong rapport with clients. With 2+ years as an executive virtual assistant, I excelled in file management, calendar organization, and time management, achieving optimal results for managers and clients. Additionally, I have experience managing luxury rental apartments in Chicago through platforms like Airbnb,
Booking.com, and VRBO, handling guest security clearances, managing deposits, and ensuring confidentiality and data protection.