Ashley Chouinard

W

Independent Contractor

Walmart spark

Feb 2025 - Current (1 year 9 months)

• Get assigned, pick up, and deliver items efficiently and on time.
• Executed timely and accurate deliveries for online grocery orders while
maintaining exceptional customer ratings through reliable service and positive
interaction each time.
• Provide professional communication and prompt issue resolution
• Optimized routes using navigation tools, improving efficiency and ensuring strict
adherence to delivery windows.
• Maintained a high standard of care for all packages, from small groceries to large
items, ensuring secure transport while also occasionally shopping using expertise
on quality of items chosen

Multi-Channel Financial Associate II

Fidelity

Sep 2021 - Feb 2025 (3 years 6 months)

• AUG 2023 – FEBRUARY 2025; Taking chats and successfully relaying participant information in a timely, accurate manner.
• Effectively processed transactions anywhere from $0.01 to millions of dollars by utilizing all available resources and setting the proper agenda and expectation with every interaction.
• Point of contact and mentor within the work place.
• Provides excellent customer service with an upbeat attitude and an ability to empathize with the good and bad events in the participants lives.
• Above performance requirements due to strong call handling, consistently.
• Worked closely with special clients like Fidelity, PepsiCo, Delta, etc.
• Follow compliance while working both in office and remotely.<

Patient Care Coordinator

Concord Hospital

Dec 2019 - May 2020 (6 months)

• Welcomes and coordinates intake of patient information for new and existing
patients, and creates and maintains medical records while following CHMG
policies and procedures.
• Obtains and verifies insurance and demographic information. Makes collection
attempts while providing education on resources available.
• Facilitates patient care between primary, specialty, and ancillary services.
• Processes and routes all incoming calls or requests and responds to inquiries.
• Schedules, confirm or reschedule patient appointments while promoting Patient
Connect enrollment.
• Responsible for distribution of mail and faxes. Receives, tracks, and educates
patient of form completion requests.
• W

D

Leasing Consultant

Dolben Company

Mar 2019 - Sep 2021 (2 years 7 months)

• Responds to telephone and email inquiries, interviewing all different prospective
residents, conducting site tours, preparing and completing lease paperwork as
well as data entry
• Step by step process to take from prospect to resident.
• Office work from scheduling tours for prospects to going over billing information
for residents. Collected rent and sent notices, general and eviction processes.
• All new move-ins for 2 properties, over 200 units(residential and commercial)
• Walk arounds making sure property is in good shape- set up welcome gifts

B

Senior Program Director

Boys & Girls Club

Nov 2017 - Mar 2019 (1 year 5 months)

• Plans and oversees designated programs and activities that support youth
development as well as other daily tasks that could include daily meals.
• Demonstrates leadership to ensure proper conduct, safety and development of all
• Allocates and monitors work assigned to program volunteers and staff, providing
ongoing feedback and regular appraisal. Identifies and supports training and
development opportunities for assigned volunteers and staff. Daily meetings after
workday to discuss days events.
• Increases visibility of Club programs by posting daily schedules, announcements
of upcoming events through different social media channels, parent emails, etc.
• Assist and sign new members up with in

Admission Counselor II

SNHU

Nov 2014 - Oct 2017 (3 years)

• Interviewing prospective students by evaluating their needs, interests, and qualifications.
• Provide clear information about the University and programs offered.
• Daily student follow up, email flow, while being ready on dialer for new potential students. Being organized and having to follow schedules.
• Follow compliance working in office and remotely
• Successfully assist students through admission process until Day 15 in class.
• Adheres to schedule and upholds all SNHU policies and procedures with integrity and ethics.
• Attends trainings to continue being on the same page and learning knowledge about other departments while working closely with those departments daily.
• Leveraged touch typing ski

Front Desk Associate

Planet Fitness

May 2010 - Sep 2011 (1 year 5 months)

• Greet members/guests assisting them with any questions or concerns and check in.
• Promote Judgement Free Zone® and connecting with members on the club floor,
offer assistance, and show support while upholding club policies.
• Resolve member concerns and answer phones in a friendly manner and assist
callers with their inquiries then tour and assess membership needs.
• Complete sign-ups, contact/billing information updates, cancellations, collecting
unpaid balances, transferring memberships, and end of night close out.
• Execute retail transactions with accuracy and drive sales goals.
• Regular, consistent cleaning and sanitizing all areas and equipment.
• Frequently perform a comprehensive walk

About

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Timeline

Résumé

Ashley Chouinard

About

Detail

Behavioral traits