Ashley Burns

Trust & Safety Agent

Insight Global, Walmart

Apr 2025 - Current (1 year 5 months)

- Conducted identity verification and fraud detection for driver onboarding, ensuring secure handling of sensitive PII. - Resolved cases with IDV checks and secure document workflows, reducing processing time by 20%. - Ensured case actions complied with federal regulations and privacy standards. - Tracked cases using Excel and multiple CRM platforms, ensuring data accuracy and streamlined workflows. - Leveraged troubleshooting skills to resolve technical issues swiftly, enhancing case resolution efficiency. - Utilized typing skills to facilitate effective communication with team members, consult on cases, record data in databases, enter data for verification, and update client information in the CMS, thereby supporting overall operatio

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Front Desk Receptionist

Health Fitness, Walmart

Aug 2024 - Apr 2025 (9 months)

Managed a 33,000+ member database focusing on data integrity and sensitive PII policy compliance. Created onboarding resources that improved training efficiency and reduced employee integration time. Led engagement initiatives and developed a tracking database that increased staff participation by 400%. Served as liaison to coordinate interdepartmental communications and allocate resources effectively.

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Administrative Assistant

The Well Abilene

Feb 2021 - Jan 2023 (2 years)

Supported 60+ volunteers with administrative and program management, leveraging technology to streamline communication. Implemented a volunteer management system across four departments, boosting engagement by 200%. Revamped program structures, improving operational efficiency and volunteer retention. Delivered weekly presentations to 1,600+ attendees, enhancing community engagement. Utilized CRM tools to track volunteer interactions, ensuring timely issue resolution and data accuracy. Employed customer service skills in managing both outgoing and incoming communications, primarily through phone and email, which further enhanced the effectiveness of my communication efforts.

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Receptionist

Lawrence Hall of Abilene

May 2016 - Oct 2020 (4 years 6 months)

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