A
Ashley Burns
About
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Bentonville, Arkansas, United States
Résumé
Jobs
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Trust & Safety AgentWalmart, Insight GlobalApr 2025 - Current (1 year 6 months)- Conducted identity verification and fraud detection for driver onboarding, ensuring secure handling of sensitive PII.
- Resolved cases with IDV checks and secure document workflows, reducing processing time by 20%.
- Ensured case actions complied with federal regulations and privacy standards.
- Tracked cases using Excel and multiple CRM platforms, ensuring data accuracy and streamlined workflows.
- Leveraged troubleshooting skills to resolve technical issues swiftly, enhancing case resolution efficiency.
- Utilized typing skills to facilitate effective communication with team members, consult on cases, record data in databases, enter data for verification, and update client information in the CMS, thereby su- HFront Desk ReceptionistWalmart, Health FitnessAug 2024 - Apr 2025 (9 months)Managed a 33,000+ member database focusing on data integrity and sensitive PII policy compliance. Created onboarding resources that improved training efficiency and reduced employee integration time. Led engagement initiatives and developed a tracking database that increased staff participation by 400%. Served as liaison to coordinate interdepartmental communications and allocate resources effectively.
- TAdministrative AssistantThe Well AbileneFeb 2021 - Jan 2023 (2 years)Supported 60+ volunteers with administrative and program management, leveraging technology to streamline communication. Implemented a volunteer management system across four departments, boosting engagement by 200%. Revamped program structures, improving operational efficiency and volunteer retention. Delivered weekly presentations to 1,600+ attendees, enhancing community engagement. Utilized CRM tools to track volunteer interactions, ensuring timely issue resolution and data accuracy. Employed customer service skills in managing both outgoing and incoming communications, primarily through phone and email, which further enhanced the effectiveness of my communication efforts.
- LReceptionistLawrence Hall of AbileneMay 2016 - Oct 2020 (4 years 6 months)
Education
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- Masters of Theological StudiesBoston UniversityJan 2023 - Dec 2024 (2 years)
- Bachelor of ArtsAbilene Christian UniversityAug 2017 - May 2021 (3 years 10 months)