Ashle Harlan

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Contract Management Auditor | Part Time

TruBridge

Apr 2025 - Oct 2025 (7 months)

• Identified and recovered underpaid claims, maximizing client reimbursement • Analyzed payer contracts to validate reimbursement accuracy • Led appeals processes and resolved discrepancies with payers • Managed multiple client accounts and tracked recovery performance

Charge Capture Specialist

AdventHealth

Dec 2024 - Current (1 year 6 months)

• Ensure accurate charge capture and billing compliance to support timely reimbursement • Collaborate with physicians and HIM to correct coding and documentation issues • Identify billing discrepancies and recommend write-offs or corrections • Improve claim accuracy and reduce downstream denials through proactive review

Claims Customer Service Analyst | Part Time

Tango

Jul 2024 - Jan 2025 (7 months)

• Managed end-to-end claims appeals, including disputes and reconsiderations • Investigated denials and implemented solutions to improve clean claim rates • Educated providers on billing guidelines, reducing recurring claim errors • Collaborated with internal teams to resolve high-volume claim issues

Revenue Recovery Analyst

Ensemble Health Partners

Dec 2022 - Dec 2024 (2 years 1 month)

• Recovered revenue by identifying underpayments and contract discrepancies • Conducted DRG audits to ensure accurate coding and reimbursement • Identified payer trends and escalated systemic issues impacting revenue • Partnered with contract teams to improve reimbursement strategies

Patient Account Representative

Conifer Health Solutions

Aug 2021 - Dec 2022 (1 year 5 months)

• Resolved complex insurance claims and reduced A/R aging • Communicated with payers to secure timely reimbursements • Identified billing errors and initiated corrective actions

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Call Center Supervisor

C3

Aug 2020 - Aug 2021 (1 year 1 month)

• Led a team of customer service representatives, ensuring SLA and productivity goals were met • Coached and developed staff, improving performance and quality scores • Managed escalations and ensured resolution of complex customer issues • Conducted performance reviews, attendance tracking, and disciplinary actions

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Team Lead / Office Operations

Ascension Providence

Aug 2016 - Aug 2020 (4 years 1 month)

• Supervised staff, assisted with hiring, training, and performance management • Improved operational efficiency and supported revenue growth initiatives • Oversaw claims processing and ensured billing accuracy

Customer Service Supervisor

General Dynamics

Mar 2013 - Aug 2016 (3 years 6 months)

• Managed daily operations and led a team of representatives • Conducted interviews, training, and performance management • Ensured high-quality service delivery and customer satisfaction

Claims Caseworker Supervisor

Emsi

Apr 2010 - Mar 2013 (3 years)

• Supervised claims staff and ensured compliance with policies and regulations • Reviewed and approved claims decisions for accuracy • Handled escalations and collaborated with legal teams

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