Service Cloud Implementation for a Healthcare Provider Case Management
Oct 2023 - Feb 2024 (5 months)
⦁ The client, a US-based medical group company providing therapy and psychiatric services, required an efficient and customized Case Management system to enhance their service delivery. ⦁ Built multiple applications within Salesforce tailored to different user types, utilizing Lightning Web. ⦁ Developed REST resources to enable web service integration, facilitating the creation of appointments from the company's website. ⦁ Components (LWC), Apex controllers, triggers, flows ⦁ Created profiles, roles, permission sets, and sharing rules to enforce security and provide appropriate accessibility.