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Arwin Arradaza

About

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Customer Service Representative
Cagayan De Oro City, Northern Mindanao, Philippines
Contact Arwin regarding: 
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Full-time jobs

Timeline

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school
Education

Résumé

Jobs verified_user 0% verified
  • S
    Tier 3 Support
    Support Zebra
    Aug 2025 - Feb 2026 (7 months)
    • Reviewed and verified return and refund requests with accuracy and attention to detail.
    • Validated customer information and supporting documents to ensure compliance with company policies.
    • Processed refund and return cases efficiently, providing approved or denied resolutions.
    • Maintained accurate records while meeting quality and productivity standards.
    • Leveraged team leadership skills to provide guidance and oversight during the absence of the team lead, ensuring consistent performance and operational continuity within the department.
  • TaskUs
    Tier 1 to Tier 2 Support
    TaskUs
    Jan 2025 - Jun 2025 (6 months)
    • Assisted customers with order inquiries, updates, refunds, and delivery concerns as a Tier 1 Support Representative.
    • Promoted to Tier 2 Support, handling escalated customer and merchant concerns.
    • Supported delivery riders with account-related and payment issues.
    • Managed reports and resolved cases professionally while meeting service standards.
    • Leveraged team leadership skills by assuming supervisory responsibilities and guiding team members during the absence of the team lead, ensuring consistent performance and service quality.
  • Ubiquity
    Customer Service Representative
    Ubiquity
    Apr 2023 - Jan 2024 (10 months)
    • Assisted customers with banking inquiries, account concerns, and transaction-related issues.
    • Provided support with account verification while ensuring security and accuracy.
    • Delivered excellent customer service and resolved concerns in a timely manner.
    • Maintained compliance with banking policies and procedures.
    • Stepped into a leadership capacity when necessary to guide the team, ensuring operational continuity and consistent performance during the absence of the team leader.
  • Catch Creation
    Sales Representative
    Catch Creation
    Jun 2021 - Jan 2023 (1 year 8 months)
    • Promoted and sold company products and services to new and existing customers.
    • Built strong customer relationships to drive satisfaction and loyalty.
    • Managed customer subscriptions and account retention efforts.
    • Provided ongoing support to enhance the customer experience and increase retention.
  • W
    Customer Service Representative
    Work from Home Freelancer
    Apr 2020 - May 2021 (1 year 2 months)
    • Conducted cold calls and outreach to generate leads and identify potential clients.
    • Scheduled appointments and coordinated meetings for sales opportunities.
    • Assisted clients with real estate inquiries and property-related information.
    • Maintained strong communication and customer engagement throughout the sales process.
    • Demonstrated leadership capabilities by assuming team lead responsibilities in the absence of management, ensuring operational continuity and providing guidance to team members during high-pressure situations.
  • AZPIRED
    Customer Service Representative
    AZPIRED
    Jul 2018 - Apr 2020 (1 year 10 months)
    • Reviewed and verified customer loan applications and financial information.
    • Assisted customers with payment arrangements and loan due date reminders.
    • Coordinated taxi dispatch operations, ensuring accurate pickup and drop-off details.
    • Promoted e-commerce products, managed customer subscriptions, and supported retention efforts.
    • Built strong customer relationships through effective communication and ongoing support.
    • Stepped into a leadership capacity during the absence of the team lead, ensuring operational continuity, mentoring staff, and maintaining high performance standards across the department.
  • C
    Customer Support Representative
    May 2015 - Aug 2016 (1 year 4 months)
    • Assisted students and teachers with lesson concerns, assignments, schedules, and module corrections as a Tier 1 Support Representative.
    • Promoted to Tier 2 Support, providing advanced assistance with assignments, reviews, and academic-related concerns.
    • Resolved inquiries accurately while ensuring a positive learning experience.
    • Maintained high service standards through effective communication and problem-solving.
Education verified_user 0% verified
  • M
    Bachelor of Science in Technology Communication Management
    Mindanao University of Science and Technology
    Jan 2011 - Jan 2013 (2 years 1 month)