Operations Associate and Customer Success Manager
freelance
May 2024 - Current (2 years 2 months)
Manage live chat, customer service inbox, social media inboxes, directory listings, and WhatsApp.Reach out to customers via email, text, or calling to re-engage on a personal level.Liaise with internal teams to provide customer solutions.Report issues to immediate superiorCreate systematic solutions to eliminate manual repetitive tasks.Document procedures and follow standard operating procedures.Manage Shopify, Airtable, Trello, and other systems.Manage customer loyalty and points programs.Proactively engaging to improve process.Manage and monitor day to day e-commerce business operationsCoordinate with Logistics team regarding delivery of productsCreate/manage product listings on Shopify, Lazada, Shopee and Tiktok ShopManage InventoryProdu