Client Liaison Officer
The CareSide
Oct 2025 - Dec 2025 (3 months)
Conduct outbound calls to clients to confirm scheduled care visits and ensure service continuity. Communicate schedule adjustments, including changes in assigned carers, and offer suitable replacements when required. Discuss and clarify service hours, appointment availability, and client preferences to guarantee smooth coordination. Initiate and handle outbound calls related to carer changes, shift adjustments, and rescheduling requests. Collaborate closely with the internal carer coordination team to relay client feedback, requests, updates, and concerns. Document all communication, confirmation, client instructions, and service updates accurately in the system. Provide professional and empathetic support during calls while maintaining com