Medical Information Specialist I verified_user
Verified experience
Thermo Fisher Scientific
Jan 2023 - Jan 2026 (3 years 1 month)
• Consistently achieves an average KPI performance of 86–90%, surpassing the established 81% performance threshold.
• Handles medical information inquiries and provides product-use guidance covering approximately 7 medications and their respective variants through phone, chat, and email support.
• Mentors new hires on established processes, operational workflows, and approved workarounds to support effective onboarding and day-to-day performance.
• Maintains high accuracy and proper handling of potential adverse events and product safety information in a fast-paced corporate environment.
• Collaborates with regulatory affairs, pharmacovigilance, quality, and clinical departments.
• Follows protocols when it comes to