Arun Kumar Rajendran

Senior Application Support Engineer

CorroHealth

Mar 2024 - Current (2 years 8 months)

• Have a exposure to VM, also handled data backup while doing the migration from windows 2012- 2016. • Knowledge on SQL and able to work on queries. • Handling Client site windows updates & Application upgrades from start till end. • Ensure all Major Incidents have accurate business impact statements, ongoing actions, detailed recovery plans that are communicated to the correct audience throughout the incident lifecycle using the incident management tool. • Completely done a UAT for RingCentral phone tool from scratch till Go-Live and produced a full SOP to entire team, provided multiple KT session to new joiners on this tool. • Entry level idea in working with Power BI and DAX functions, data modelling and Data Analysis. • Handling

Senior Software Engineer

LTIMindtree

Jun 2021 - Mar 2024 (2 years 10 months)

• Knowledge on SQL and able to work on queries. Collaborated with UK client project as Senior support engineer (Dixons), worked on their • application issues & supported via call, Email and Chat. • Worked in Incident Management team and handled critical incidents &escalations over call with client. • Handled with VDI, Active Directory, O365, VPN, Printer issues, OneDrive, MS-Teams, MAC issues, SharePoint issues as well as user device management, authentication issues of INTUNE for IOS/Android devices & Mobile Device Management. • Worked with Capacity Management in Azure support for Microsoft where we will be guiding customer on handling their capacity based on their usage. • Handled a team of 10 members & guided them with project guid

V

Senior Engineer

VWR International

Sep 2019 - May 2021 (1 year 9 months)

• Worked in Service desk L2 team & Access management for SAP Logon tool. • Acted as a coordination point between IT & Business and internally between all other IT teams. • SAP Access management - Account creation, access to different T-codes, password resets. • Familiar with Cisco Webex Meetings for effective communication and collaboration. • Expert in setting up the Audio video setup for client meetings. • Supervised and led the service desk team including hiring, training, coaching, and performance evaluations. • Handled a team with 5 members & audited their calls & tickets. • Handled Customer system performance issue and performed disk cleanup, temp/cache files clearing and increased the performance. • Used Remote Desktop Proto

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Programmer Analyst Trainee

Cognizant Technologies Solutions

Jun 2017 - Sep 2019 (2 years 4 months)

• Worked as a Technical support engineer for internal applications for internal employees. • Worked on AD for ID creation, password reset and group access, handled O365 issues and client mailbox issue, Profile creation for O365. • Connected customer machine via RDP and resolve the issues. • Installation of software in customer machines from backend such as Remote desktop, SSC etc.. • Taken care of Salesforce requirement such as creating opportunities with clients & editing the data of user profile in Salesforce CRM page. • Experience with Remote Control tools (RDP, Team viewer, Any desk &Screen Sharing via teams). • Proficient in deploying and managing Intune for device and application management. • Experienced with handling IT Asse

Arun Kumar Rajendran

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Arun Kumar Rajendran

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