Arun Coutinho
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Arun Coutinho

About

Detail

Agent Hiring Specialist
Maharashtra, India

Contact Arun regarding: 

work
Full-time jobs
Starting at USD18/hour
Flexible work
Starting at USD19/hour
person_search
Finding candidates

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Invisible Technologies
    Agent Hiring Specialist
    Invisible Technologies
    Oct 2020 - Current (4 years 9 months)
    Company Profile: Invisible is a business process automation platform which automates repetitive digital work by managing and outsourcing recurring tasks to human agents. Highlights: Receiving Requisitions from each department and work on planning how to go about sourcing candidates for IT and Non-IT roles. Experienced in manpower Management, recruitment involving screening, short-listing and interviewing. Adept at people management; maintaining healthy employee relations; handling employee grievances thus creating an amicable & transparent environment. Using AWS for sourcing LinkedIn Lite account with the help of Python for Partner IT roles and Non IT roles. Bi-Weekly updates on the requisition with the Hiring Managers, Operations Managers
  • M
    US Technical Recruiter
    Margin5 Solutions Inc.
    May 2019 - Mar 2020 (11 months)
    Company Profile: Margin5 Solutions is in the business of Software development and consulting, It provides training and consulting services as well as software development. Margin5's expertise in Software Outsourcing and Offshore Software Development services to its clients globally on C2C basis. Highlights: Responsible for recruiting, screening, interviewing candidates as per client needs. Worked with the team to maintain, develop accounts, analyzing data for candidates and coordinating interviews. Resource candidates for Middle and Senior level individually and successfully closed a number of openings for the consultants. Formatting the consultants resumes in a professional way before submitting them to the clients for review. Thorough kno
  • Crossover for Work
    L1 Customer Support Representative
    Crossover for Work
    Feb 2018 - Aug 2018 (7 months)
    Company Profile: Crossover connects talent from around the globe with companies who are looking to hire candidates to work from home (Remote Positions). Currently, has hundreds of people from 80+ different countries working full time (40+ hrs/week). Crossover has staff which is spread around the world (US, Romania, Poland, India, Italy, Uruguay, Egypt, Argentina, Mexico, etc). Highlights: As an L1 Support Representative, was trained on 11 different products. The support provided was for products like Prologic, DNN Software, XO support, Skyvera, Knowledge Marketing, EPM Live, Engine Yard, Everest, First Rain & ObjectStore. Escalate tickets to L2 if the issue was beyond the L1 boundaries. Tickets were logged using Zendesk and if it needed att
  • lrn-corporation
    Partner Support Executive
    lrn-corporation
    Sep 2016 - Aug 2017 (1 year)
    Company Profile: LRN operates in more than 120 countries with courses offered in 48 languages, providing solutions that are linguistically accurate and culturally relevant. LRN's services include analyzing corporate cultures, rewriting their codes of conduct, and providing ethical-compliance education and training to their employees. LRN's offerings include Web-based and in-person training, certifications, help lines, and consulting services to help clients disseminate corporate values, policies, and regulations to employees at all levels. LRN also provides legal research and analysis via a network of attorneys and law professors. Highlights: Providing first line of support for LRN's proprietary applications, working with customers' program
  • Xoriant Solutions Pvt. Ltd.
    Sr. Technical Support
    Xoriant Solutions Pvt. Ltd.
    Sep 2012 - Aug 2016 (4 years)
    Company Profile: A SEI CMM Level 4 certified company with over 300 professionals based out of our facility in Powai, Mumbai. Xoriant Corporation is a product development, engineering and consulting services company, serving technology startups as well as mid-size to large corporations. We offer a flexible blend of onsite, offsite and offshore services from our seven global delivery centers with over 800 software professionals. Xoriant has deep client relationships spanning over 20 years with various clients ranging from startups to Fortune 100 companies. Xoriant's Product Development and Engineering service line offers a full life cycle software development and engineering services to independent software vendors, systems companies and comp
  • M
    Service Desk Analyst
    Mphasis An HP Company
    Apr 2010 - Aug 2012 (2 years 5 months)
    Company Profile: MphasiS, a unit of Hewlett-Packard Co., is an information technology services company based in Bangalore, India. MphasiS is engaged in providing information technology services to its customers around the world. MphasiS provides integrated solutions that include business process outsourcing, infrastructure technology, and application services. The application services offered by the company include application development as well as applications maintenance and support services. The markets served by the company are financial services & insurance, healthcare, manufacturing, government, transportation, communications, and consumer & retail industries. Highlights: Having 7 JPMC queues, we monitor actual call arrivals to forec
  • Z
    Sr. Tech / Team Leader
    ZEAL WORK SOLUTIONS PVT LTD.
    Jul 2008 - Apr 2010 (1 year 10 months)
    Company Profile: Business Leader Media publishes business magazines. Its magazines provide information on various business issues. The company also publishes various newsstand magazines for small-business owners and business professionals. Business Leader Media was founded in 1989 and was based in Raleigh, North Carolina. Highlights: Dynamic, competent and result oriented professional with 1 year of experience in manual testing. Preparing test scenario and check list documents, Executing the test case and generating test report. Monitor the Test Execution Progress and Manage the Issues during Test Execution Good team player with excellent technical, management, interpersonal skills. Effective communication skills, good analytical abilities,
  • S
    Team Leader
    SITEL India PVT LTD
    May 2006 - May 2008 (2 years 1 month)
    Highlights: Handled responsibilities as Quality Analyst for Microsoft (Windows XP) and HughesNet, as an Inbound Voice based Process for Dell Dimension Desktops Computers, Symantec and HP Pavilion, Compaq Presario & CTO Desktop Computers, Subject matter expert and Team Leader. Led a team of 16 agents for an inbound process. Helped new recruits of the floor in enhancing their skills. Was responsible for taking escalation calls of agents. Researched on problems faced by the floor and provided the feedback. Conducted training sessions when required. SITEL INDIA PVT LTD., Mumbai
  • S
    Subject Matter Expert
    Sutherland Global Services
    Feb 2004 - Apr 2006 (2 years 3 months)
  • T
    Team Leader
    Oct 2001 - Feb 2004 (2 years 5 months)
    Highlights: Led a team of 15-20 agents for inbound process for the technical Project for America Online (AOL). Monitoring and motivating the performance of team to encourage and enable agents to exceed customer expectations on a continuously. Took care of quality standards, planning and organizing of team work. Encouraged new agents, who join on the floor, helped them to enhance their skills, maintained their progress report and consolidated & communicated agent productivity reports/skill development report to the Senior Management. Coordinated with other support functions. Was responsible for conducting regular training/counseling sessions.
Education verified_user 0% verified
  • N
    Post Graduate Diploma in Computer Applications (PGDCA),
    NMIMS, Pune University
  • S
    B Com (Accounting),
    St. Gonsalo Garcia College, Mumbai University