Server Support Engineer with hands-on experience in Windows Server environments (2012–2022), Active Directory, DNS, DHCP, Group Policy, and infrastructure troubleshooting. Strong background in L1/L2 server and application support, incident management, monitoring, and root cause analysis. Certified in AWS Cloud Practitioner Essentials with foundational knowledge of AWS core services, cloud concepts, security, and billing. Proven ability to support enterprise and hybrid environments, ensure high availability, and resolve critical issues within SLA. Actively upskilling toward cloud and DevOps roles.