Arul Priya

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Analyst

Phreesia

Apr 2022 - Jun 2024 (2 years 3 months)

Led end-to-end on-boarding of 50+ international clients; reduced time-to-value by 25% through creation of detailed on-boarding playbooks and implementation plans. Transformed customer feedback into actionable implementation plans, increasing feature adoption through proactive training, tailored documentation, and participation in client education webinars. Improved internal hand-off efficiency by automating Salesforce workflows, streamlining sales-to-on boarding transitions by 11%. Enhanced CRM campaigns to align with user journeys, resulting in 13% better email engagement and improved customer lifecycle communication. Delivered proactive support throughout implementation, helping to retain 95% of clients by resolving issues and flagging ri
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Business Associate

Kushal's Retail

Apr 2021 - Nov 2021 (8 months)

Designed marketing strategies that increased store visits by 7%; integrated CRM data to create targeted campaigns. Improved customer retention by analyzing feedback and revising lifecycle communications. Collaborated across departments to ensure cohesive launch and support strategies for 5 new stores.
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Associate Analyst (Product & User Experience)

Blume Global

Aug 2020 - Feb 2021 (7 months)

Supported implementation of software updates by logging and resolving 100+ user-facing bugs, directly enhancing usability. Created help docs and customer-facing training guides that boosted new feature adoption by 14%. Actively liaised with cross-functional teams to align customer requirements with product delivery.

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