Arturo Roldan Sanchez

Arturo Roldan Sanchez

About

Detail

Puebla, Mexico
Contact Arturo regarding: 
Flexible work
Starting at USD8/hour
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Internships
Starting at USD700/month

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • Ellucian
    IT Technical Support intern
    Ellucian
    Jan 2025 - May 2025 (5 months)
    Ensured cybersecurity compliance by implementing security patches and updates through Dell Support. Reduced ticket resolution time by 20% by optimizing troubleshooting workflows. Created a comprehensive Knowledge Base (KB) covering all software used in the company, reducing repeated IT support requests by 40%. Additionally, utilized automation functions with Power Automate for the assignment of licenses and updating basic records and databases for efficient querying, further enhancing the overall IT support process.
  • I
    Computer Support Specialist
    IT Solutions site: VW de Mexico
    May 2024 - Aug 2024 (4 months)
    Implemented a remote troubleshooting system, reducing on-site calls by 20% and increasing efficiency. Reduced malware infection rates by 60% for clients by implementing strong security measures and backups.
  • F
    Freelance Computer Equipment Repair Technician
    Jan 2020 - Jan 2022 (2 years 1 month)
    Recovered critical business data for multiple clients using advanced recovery tools, preventing data loss incidents. Designed custom automated backup solutions, improving data security for clients.
Education verified_user 0% verified
  • G
    Google: Artificial Intelligence and productivity
    Feb 2025
  • I
    Introduction to Data Science
    Feb 2025
  • P
    Project management and foundations of agile methodology
    Jan 2025