Arturo Pacheco Pedraza
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Team Leader of Internal Sales Team
Lima, Peru
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Open to unpaid internships
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Team Leader public Remote experienceKodland Online Programming SchoolSep 2025 - Current (6 months)I lead the strategic and operational management of the team, ensuring the achievement of established targets. I design and implement tactical plans, training programs, and performance-optimization campaigns aimed at strengthening both individual and team results. I analyze metrics, AOV, KPIs, conversion rates, and manager-level performance to identify opportunities, anticipate risks, and define high-impact corrective actions. I oversee process execution, structure team workflows, and establish tailored strategic guidelines for each profile, ensuring efficiency and continuous improvement. Acting as a liaison between the team and other departments, I enhance communication, support system and process improvements, and foster a high-performance- Senior Internal Sales Manager public Remote experienceKodland Online Programming SchoolMay 2024 - Aug 2025 (1 year 4 months)I provide comprehensive support from initial negotiation to the complete update of the student platform. Within my responsibilities, I contact key potential clients, provide trial classes to new clients or referrals, and follow through diligently until the sale is closed. Additionally, I actively participate in training meetings for new talents.
- Junior Internal Sales Manager public Remote experienceKodland Online Programming SchoolJan 2024 - Apr 2024 (4 months)"I'm responsible for facilitating the continuous acquisition of programming courses for our clients, providing comprehensive support from initial negotiation to the complete update of the student platform. Additionally, I ensure the correct execution of the entire payment process and provide direct customer support. I manage the CRM to efficiently handle these tasks and consistently follow up on leads to secure effective business opportunities. My focus is on delivering solutions that drive success for all our students."
- OVirtual AssistandOslo AgencyDec 2022 - Jun 2023 (7 months)As a Virtual Assistant, I provided comprehensive administrative support to ensure the smooth operation of daily tasks. I managed schedules, coordinated meetings, and handled correspondence efficiently. Additionally, I undertook team organization actions, which enabled me to contribute to the distribution of tasks among team members, ultimately helping us achieve our daily work goals. My role required adaptability and strong communication skills to facilitate collaboration and maintain productivity across various projects.
- Logistics assistantSupermercados Peruanos SAMay 2020 - Apr 2021 (1 year)
- Sales RepresentativeFinanciera CrediScotiaNov 2017 - Nov 2020 (3 years 1 month)
Education
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- Supply chain analyticsCourseraMay 2021
- CExcel AvanzadoCedhinetFeb 2021
- Design thinkingInstituto Europeo de Posgrado – IEPFeb 2021
- EstudioICPNADec 2020 - Mar 2023 (2 years 4 months)
- Especialización en logística, ingeniería industrialZEGEL IPAEJan 2020 - Dec 2020 (1 year)Logística | gestión de almacenes e inventarios | importaciones | comercio exterior | manejo de materiales gestión de la cadena de suministro | costos y presupuestos | gestión de compras | envases, empaques y embalajes.
- Advanced ExcelUniversidad Nacional de IngenieríaJan 2020 - Dec 2020 (1 year)
Projects (professional or personal)
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- Phone supportFinanciera CrediScotiaNov 2017 - Nov 2020 (3 years 1 month)
Awards
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- Cómputo generalUniversidad César VallejoJun 2015 - Dec 2019 (4 years 7 months)- Cómputo general de la carrera de Ingeniería Industrial en el periodo 2018- II.