Arturo Hernandez

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Senior Loan Officer

Genesis Management

Mar 2025 - Sep 2025 (7 months)

Closed potential customers who are seeking short-term loan applications. Handled a consistent workload, managing more than 150 leads daily, reaching out by call, email, and text messages. Assisted in reviewing loan documentation for accuracy, verifying applicant information through a CRM system. Had strong attention to detail, organizational skills, and the ability to build a rapport with potential customers who were interested in ourfinancial products.

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Sales Account Manager

Voyagu

Sep 2024 - Feb 2025 (6 months)

Helped travel agencies and corporate clients maximize their airline bookings. Managed and expanded client accounts in the airline sector. Turned client needs into opportunities for growth and strong, lasting relationships. Drove revenue through strategic upselling and performance insights.

Sales Supervisor

Landing

Jun 2023 - Aug 2024 (1 year 3 months)

Managed a team ofsales representatives, achieving daily performance metrics. Collaborated with peer teams to understand their processes and ensure alignment. Took ownership of escalated calls, ensuring prompt and effective resolution. Ensured regularfeedback and guidance to team members in regard to sales methods and execution. Worked alongside management to create and execute new projects and initiatives to better the team. Conducted training and onboarding for new employees.

Membership Sales Specialist

Landing

Sep 2022 - May 2023 (9 months)

Managed inbound calls from customers interested in booking properties across the US. Conducted follow-ups via calls, emails, and texts to drive sales conversions. Applied value-selling principles to highlight the benefits ofjoining the Landing network, increasing customer excitement and closing sales.

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Roadside Assistance Agent

Allianz Partner

Sep 2021 - Aug 2022 (1 year)

Provided roadside assistance to customers in over 30 US states. Coordinated tow truck services for policyholders covered by Allstate insurance. Delivered prompt and efficient service, ensuring customer satisfaction during emergency situations.

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Sales Representative

Resorts Condominiums International (RCI)

Sep 2020 - Aug 2021 (1 year)

Handled inbound calls from potential customers interested in timeshare and vacation services. Provided information on resorts offered by RCI across the US, Canada, and select countries in Latin America and Europe. Assisted customers in choosing vacation packages tailored to their needs and preferences.

Operations Supervisor

Atento

Dec 2019 - Aug 2020 (9 months)

As an Operations Supervisor, I led and supported a team to achieve performance and metric goals, providing constructive feedback and coaching to enhance team productivity. I collaborated with management to develop and implement strategies for operational improvements, ensuring that our initiatives aligned with company objectives. Additionally, my experience as a sales supervisor allowed me to share my knowledge and lead by example, fostering a culture of excellence that sharpened our team's performance to match that of top sales closers. This cross-functional insight not only improved operational efficiency but also contributed to a more cohesive and motivated team environment.

Sales Representative

Atento

Mar 2018 - Nov 2019 (1 year 9 months)

Handled inbound customer calls to assist with flight bookings for the airline (Interjet). Promoted and sold vacation packages, including hotel accommodations and transportation services. Provided excellent customer service to ensure a smooth and satisfying booking experience.

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