Arturo Gonzalez

Arturo Gonzalez

About

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Bilingual English/Spanish experienced in marketing, customer support, legal case coordination, administrative support, virtual assistance & content creation.
Vietnam
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Résumé

Jobs verified_user 0% verified
  • I
    CRM & Digital Operations Assistant
    Iftikar Real Estate
    Feb 2024 - Jan 2025 (1 year)
    Provided CRM and operational support for a real estate professional in Canada. Managed leads and client information using GoHighLevel (GHL) and Lofty CRM. Maintained and optimized the Google Business Profile by setting up locations, verifying business information, and ensuring profile accuracy to enhance local visibility. Integrated AI tools such as ChatGPT, Claude, and Gemini to research topics, generate marketing materials, and streamline administrative workflows. Utilized Metricool to monitor social media performance and support content planning. Managed business communications by monitoring and responding to emails, coordinating with clients and team members, and scheduling follow-ups to ensure organized and timely responses. Leveraged
  • T
    Content Creator, Marketing & Online Sales Coordinator
    Tom Lee Music Canada
    Jan 2023 - Jan 2026 (3 years 1 month)
    • Marketing & Operations - Supported marketing campaigns by creating product photography and videos, writing and optimizing product listings, coordinating content calendars, and publishing content across social media platforms. Managed end-to-end project organization for content and social media, from concept through final delivery, including planning, asset organization, editing workflows, and deadline management. Coordinated customer appointments and inquiries, and supported daily operations by managing online sales through Reverb.com. Utilized Google Sheets to manage product information, marketing campaigns, content calendars, inventory-related dat
  • P
    Case Coordinator
    Pacific Workers Oakland
    Jan 2021 - Jan 2023 (2 years 1 month)
    • Remote Case Management & Legal Coordination - Oversaw bilingual case operations, handling phone and email communications, data entry, and direct coordination with defense attorneys, medical professionals, and insurance companies. Ensured seamless legal case progression by tracking appointments, deadlines, and case updates across departments. Applied critical thinking to analyze information from multiple sources and identify inconsistencies in case documentation.
    • Patient Follow-Up & Medical-Legal Case Handling - Managed follow-up care, data collection, and clinical tracking for injured clients, facilitating communication between Primary Treating Physicians, specialists, and case teams. Reviewed and dispatched medical-legal reports,
  • A
    Vanilla Extraction Department Supervisor
    ADM (Rodelle)
    Jan 2020 - Jan 2021 (1 year 1 month)
    • Department Leadership - Supervised the vanilla extraction department, overseeing daily production operations, quality control, and compliance with company and industry standards.
    • Team Management - Managed a multilingual team, providing training, guidance, and performance evaluations to ensure safety and operational excellence always maintaining KPI’s with Process Optimization.
    • Inventory and Reporting - Monitored raw material inventory, documented production metrics, and collaborated with supply chain teams to ensure seamless operations.
  • Appen
    Content Moderator / Internet Analyst / Social Media Evaluator
    Appen
    Jan 2017 - Jan 2020 (3 years 1 month)
    • Content Moderation & Trust and Safety - Reviewed and moderated high volumes of user-generated content across global platforms, including dating apps like Tinder and major social media networks. Applied trust & safety guidelines to identify and remove NSFW/adult content, sexually explicit imagery, hate speech, graphic violence, misleading health/political claims, spam, fraudulent profiles, and scam activities. Routinely escalated complex cases, and achieved high performance in audits, due to precision and reliability. Applied critical thinking and analytical judgment to evaluate context, distinguish relevant information, and ensure accuracy in multilingual content.
    • Social Media Evaluation – Falcon Ads Mega Taxon Project - Served as
  • F
    Business Planning, Ideation and Website builder for Frances Limon Vestidos - Rental Dresses, Online E commerce.
    Frances Limon Vestidos
    Jan 2014 - Jan 2020 (6 years 1 month)
    E-commerce & Shopify Experience

    Assisted in the development and growth of a family-owned formal wear rental and e-commerce business in Chihuahua, Mexico. Contributed to the migration from Wix to Shopify, co-designed the online store, supported branding and business planning, and helped develop e-commerce processes for nationwide dress sales and rentals. Gained hands-on experience with Shopify, online retail operations, digital marketing, and order fulfillment.
    • Operations & Digital Presence - Contributed to e-commerce operations and business processes, and maintained the Google Business Profile to improve online presence and customer accessibility. Utilized WhatsApp and SMS for business communications, including customer su
Education verified_user 0% verified
  • C
    College Certificate in User Experience and Interactive Design
    Canadian College of Business and Technology
    Jan 2023 - Jan 2025 (2 years 1 month)
  • I
    Bachelor in Clinical Psychology
    Instituto Universitario de Ciencias Humanas
    Jan 2013 - Jan 2017 (4 years 1 month)
  • Universidad Autónoma de Chihuahua
    Bachelor in International Relations
    Universidad Autónoma de Chihuahua
    Jan 2008 - Jan 2012 (4 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • P
    Personal
    Jan 2015 - Current (11 years 10 months)
    I have hands-on experience developing and managing my own e-commerce and dropshipping projects, including researching profitable products and niches, evaluating suppliers, developing product concepts and branding, creating and organizing product listings, sourcing and preparing product photography, researching pricing, and coordinating logistics and fulfillment. I have also worked on e-commerce websites and understand the process of structuring online stores, organizing product catalogs, writing product descriptions, managing product information, and optimizing listings for customers and search. My experience has required attention to detail when handling product specifications, images, pricing, variations, shipping information, and other l
  • Elite Sedation
    No experience, but happy to learn quick!
    Elite Sedation
    Jan 2026 - Feb 2026 (2 months)
    No experience, but happy to learn quick!
  • C
    Clinical Psychology Bachelor
    May 2013 - Jan 2017 (3 years 9 months)
    Bachelor's degree in Clinical Psychology with academic training in human behavior, psychological assessment, interpersonal relationships, communication, emotional processes, and behavioral patterns. My education provided me with a strong foundation for understanding individual differences, interpersonal dynamics, decision-making, and behavioral change. I am also experienced in communicating with people from diverse backgrounds, listening to their concerns, identifying underlying issues, and approaching problems analytically and empathetically. I provide coaching and life coaching services, utilizing active listening, empathy, structured questioning, and evidence-based understanding of human behavior to help individuals identify goals, evalu