Artjoelieth Pineda

Artjoelieth Pineda

About

Detail

Customer Service Representative - Supervisor
Nicaragua
Contact Artjoelieth regarding: 
work
Full-time jobs
Starting at USD10/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • K
    Contact Center Supervisor
    Krause & Kinsman Law Firm
    Aug 2022 - Current (4 years 3 months)
    • Monitor agents' performance and productivity, providing regular feedback, assessment and coaching.
    • Handle calls, chats and emails of escalated cases
    • Lead and coordinate special projects.
    • Help the lawyers to negotiate with clients some special cases.
  • B
    Customer Care
    BringPro
    May 2021 - Dec 2021 (8 months)
  • Opticallbpo
    Refractionist Specialist
    Opticallbpo
    Apr 2018 - Mar 2021 (3 years)
    • Perform remote vision tests to in-store patients.
  • Concentrix
    Customer Service/Tech Support
    Concentrix
    May 2017 - Mar 2018 (11 months)
    • Bilingual tech support for devices, software, and updates.
  • Sitel
    Customer Service
    Sitel
    Aug 2015 - Apr 2017 (1 year 9 months)
    • Provide customer service, support and troubleshooting for internet, phone, and cable services.
    • Retention of loyal customers by adjusting bundles to their current needs.
Education verified_user 0% verified
  • Keiser University
    Academic English Program
    Keiser University
    Apr 2014 - Sep 2014 (6 months)
  • U
    Business Management
    Universidad Centroamericana
    Jan 2008 - May 2013 (5 years 5 months)