Jhonathan Ariel Vargas

Jhonathan Ariel Vargas

About

Detail

Customer Service Expert with 4+ years of experience
Bogotá, Bogota, Colombia

Contact Jhonathan regarding: 
Flexible work
Starting at USD9/hour
groups
Networking

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • D
    Appointment Setter/BDR
    Diesel Staffing
    Mar 2024 - Current (2 years 6 months)
    -Appointment Setter/Business Development Representative/Cold Caller for Communication Crafts in the US and UK market, Video Production Agency. -Successfully built a speech and email templates that worked for all niches, currently developing a personalized approach for each to increase meeting's rate. -Constantly increased my monthly appointment targets month by month. Only appointment setter on team that was able to stay due to reaching goals and KPI's. -Successfully kept database updated and even looked for further contact information to increase meeting's rate. -Used different approaches to adjust speech and emails and adapt them to my words and the current trends.
  • StaffingAbroad
    Customer Service Representative/Inside Sales Specialist
    StaffingAbroad
    Dec 2022 - Dec 2023 (1 year 1 month)
    -Customer Service Representative for a Debt Consolidation Company/ Financial services -Inside Sales - Debt Consolidation Loans Leads *Top seller 11 months in a row -SaaS Customer Support for portal tools -Retention and collection related duties -Team Support -Helped improving processes by suggesting platform and processes changes -Payment processing support -Data scraping and reconciliation -CRM Research and report to keep accounts and databases updated -ticketing, calls and SMS
  • Staffing Abroad
    Customer Service and Inside Sales Representative public Remote experience
    Staffing Abroad
    Dec 2022 - Dec 2023 (1 year 1 month)
    -Customer Service Representative for a Debt Consolidation Company/Financial services -Inside Sales - Debt Consolidation Loans Leads *Top seller 11 months in a row -SaaS Customer Support for portal tools -Retention and collection related duties -Team Support -Helped improving processes by suggesting platform and processes changes -Payment processing support -Data scraping and reconciliation -CRM Research and report to keep accounts and databases updated -Ticketing, calls and SMS
  • Hopper
    Travel Experience Agent
    Hopper
    Jan 2022 - Sep 2022 (9 months)
    -CRM Research and report - ticketing, calls and SMS -SaaS Customer Support -Customer service and support for hotels reservations vertical -Emergencies research and resolution -Jira research and escalations
  • D&S Global Solutions
    Collections Analyst public Remote experience
    D&S Global Solutions
    Mar 2021 - Aug 2021 (6 months)
    -Collections Analyst B2B for SaaS service -Account Reconciliation -Profound web research and data scraping to ensure debtors contact -CRM research and report
  • Concentrix
    Customer Service Representative
    Concentrix
    Feb 2019 - Jul 2020 (1 year 6 months)
    -Customer Service for a retailer -Ordering cycle care and support -Team Support -KPI Driven; promoted to the luxury side of business -Billing and payment processing support -SaaS customer support for portal tools -CRM research and report -Multiple months top KPIs performer
  • Sitel
    Customer Service Representative
    Sitel
    Nov 2018 - Feb 2019 (4 months)
    -Customer Service for SaaS service -SaaS Customer Support -Disputes resolution -CRM research and report
  • Sitel
    Customer service representative
    Sitel
    Nov 2018 - Feb 2019 (4 months)
    -Customer Service for SaaS service -SaaS Customer Support -Disputes resolution -CRM research and report
  • Accedo Technologies
    Customer Service Representative
    Accedo Technologies
    Oct 2017 - Dec 2017 (3 months)
    -Customer Service for a retailer -Ordering cycle care and support -Top KPIs performer -Billing and payment processing support for orders -Billing, payment processing and general support for retailer's credit cards and its cash back/VIP program -SaaS customer support for portal tools -CRM research and report
  • Accedo Technologies
    Customer service representative
    Accedo Technologies
    Oct 2017 - Dec 2017 (3 months)
    -Customer Service for a retailer -Ordering cycle care and support -Top KPIs performer -Billing and payment processing support for orders -Billing, payment processing and general support for retailer's credit cards and its cash back/VIP program -SaaS customer support for portal tools -CRM research and report
Education verified_user 0% verified
  • C
    High School Diploma
    COLEGIO UNIVERSITARIO SOCORRO
    Jan 2010 - Nov 2015 (5 years 11 months)
  • C
    High school diploma
    COLEGIO UNIVERSITARIO SOCORRO
    Jan 2010 - Nov 2015 (5 years 11 months)