Arthur Lisboa de Braga

Arthur Lisboa de Braga

About

Detail

Customer Solution Engineer | Python, API Integrations, Workflow Automation, AI Tools
Ivoti, State of Rio Grande do Sul, Brazil

Timeline

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Job
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Education

Résumé

Jobs verified_user 0% verified
  • Germain UX
    Customer Solution Engineer
    Germain UX
    Sep 2024 - Current (2 years 2 months)
  • Multilogin We are Hiring
    Technical Support Team Lead
    Multilogin We are Hiring
    Jan 2023 - Sep 2024 (1 year 9 months)
    - Managed daily operations of the technical support department, ensuring full compliance with company policies and procedures.
    - Streamlined processes for improved workflow efficiency within the technical support department.
    - Developed comprehensive troubleshooting guides for internal use, enhancing team knowledge and performance.
    - Led, designed, and developed automation projects for key customers, leveraging advanced software engineering techniques.
    - Reduced ticket response time by automating routine tasks and optimizing workflows within the support team.
    - Performed root cause analysis of reported issues to enact corrections, ensuring continuous improvement in service delivery.
    - Recruited, interview
  • WSS Security
    Security Consultant
    WSS Security
    Mar 2021 - Sep 2024 (3 years 7 months)
    - Conducted vulnerability scans to maintain up-to-date knowledge of potential threats and system weaknesses.
    - Provided detailed reports of assessment findings and recommended solutions, contributing to informed decision-making processes.
    - Assisted clients in understanding the implications of discovered vulnerabilities, helping them make informed decisions about necessary corrective actions.
    - Identified critical weaknesses in systems through thorough penetration testing, leading to improved defenses.
    - Evaluated data pipelines during web security engagements, assessing application and API data flows to ensure robust data handling, validation, and security across web and backend systems, thereby enhancing overall se
  • Ecore
    Atlassian Support Technical Lead - Jira Service Management
    Ecore
    Sep 2020 - Dec 2022 (2 years 4 months)
    - Responsible for internal escalations and in-depth troubleshooting, ensuring timely resolution of complex issues within Jira Service Management.
    - Created various scripts to automate common support tasks, enhancing efficiency and reducing response times.
    - Worked on de-escalation cases and crisis management task-forces, applying strong crisis management skills to navigate high-pressure situations effectively.
    - Conducted technical upskilling to address identified knowledge gaps within the team, fostering a culture of continuous learning and improvement.
    - Led multiple technical interviews for junior and senior positions, utilizing my software engineering expertise to assess candidates' skills accurately.
    - Men
  • SAP
    Rotation Intern
    SAP
    Mar 2012 - Mar 2014 (2 years 1 month)
    - Training Tool: Product Support internal tool to manage trainings.
    - EGCO Project: SAP Labs internal project to collect and manage waste of employees in a gamified platform.
    - Manual Steps automation: Globalization internal tool to automate manual steps from correction notes.
  • SAP
    SCM Support Consultant
    SAP
    Apr 2014 - Sep 2020 (6 years 6 months)
    - Provided technical support to customers, troubleshooting technical issues and providing solutions.
    - Managed high-priority cases with diligence, ensuring timely resolution and minimal disruption to client operations.
    - Assisted in the development of knowledge base articles, empowering clients to find answers independently when possible.
    - Established clear communication channels between internal teams and clients, facilitating seamless information exchange.
    - Escalated critical incidents to higher-level support personnel when necessary for prompt resolution while maintaining clear communication lines with affected stakeholders throughout the process.
  • GadBrivia
    Web Developer
    GadBrivia
    Dec 2011 - Mar 2012 (4 months)
    - Analysis, maintenance and support of several web systems.
    - Coded websites using HTML, CSS, PHP, and jQuery languages.
  • Pitrez IT
    Developer
    Pitrez IT
    Sep 2009 - Dec 2011 (2 years 4 months)
    - Analysis, maintenance and support of several systems.
    - Infra-structure diagnostic projects collecting and analyzing systems and database structure.
Education verified_user 0% verified
  • Universidade Feevale
    Specialization, Offensive Security and Cyber Intelligence
    Universidade Feevale
    Jan 2019 - Dec 2020 (2 years)
  • UNISINOS
    Unisinos
    UNISINOS
    Jan 2015 - Current (11 years 10 months)
  • Universidade Feevale
    Bachelor's degree, Computer Science
    Universidade Feevale
    Jan 2010 - Dec 2014 (5 years)
  • I
    Technical, IT
    Instituto de educação Ivoti
    Jan 2007 - Dec 2009 (3 years)
Projects (professional or personal) verified_user 0% verified
  • S
    SAP Runners
    As an innovation project, we had develop the SAP Runners application. This SAP application provide you with real time information of important KPI`s from the runner, so their performance can be daily improved and reach better results. This project have been design by the Design Thinking methodology, bringing SAP Developers and runners to find the better solution to help the runners to improve their performance. We have develop an application that can be display in any IOS and Android phones, with this mobile application all the data from the runners is send to our HANA Cloud Platform than all the data are display in real time in an intuitive dashboard that allow the user to analyze individual and group important information during the worko