Arthur Fernandes Menezes Santos JavaScript | API | Data | Python | Pandas

Tech Support Engineer L3 (Uber Eats)

HCLTech

Mar 2025 - Current (1 year 4 months)

Support Uber Eats clients' tech team to get a proper integration between their software and Uber's API. Manage developer's accounts, reviewing codes, fixing errors and making API tests to confirm that the whole process is properly working. Perform data analysis and checking different reports to confirm the Uber Eats process for each client, to identify and work on different integration issues.

Global Integration Analyst

Awin Global

Feb 2024 - Feb 2025 (1 year 1 month)

Provide a high level of technical integration support for global clients, identifying technical issues and escalating to engineering team. Work with technical issues to prompt solve it and guarantee the tracking solution for affiliate marketing clients.

I

Frontend Developer

InboundCycle Agencia Inbound

Sep 2022 - Jan 2024 (1 year 5 months)

Implement the frontend side for different projects, including full website, blogs, landing pages and emails. Maintain server, create reports and find solutions to different requests received from accounts teams and clients. Analyse incidents, find bugs and work directly on the fix, keeping all projects properly working.

Data Implementation Specialist

Doctoralia España

May 2021 - Aug 2022 (1 year 4 months)

Management and manipulation of big databases to generate specific formats necessary for new client implementations. Process organization and maintenance to guarantee data protection and information quality in the company system. Contacting with all involved teams, keeping the process flowing to ensure that every step works as the company standards, and training new import members. Additionally, while troubleshooting issues that arise during data implementation, I ensure that all processes adhere to company standards. My experience with JavaScript has also been beneficial in automating certain data manipulation tasks, enhancing efficiency. Furthermore, my understanding of product management principles aids in aligning data processes with ove

Data Analyst

Doctoralia Brasil

Mar 2021 - May 2021 (3 months)

Improve data analysis for Marketing, lead generation and DP phone operations, update and maintenance workflows to optimize data collection. Generate dashboards and data insights for all related teams, focusing on new leads, keep and improve operation control, goals update and team commission standard.

Support Analyst

Doctoralia Brasil

Sep 2019 - Mar 2021 (1 year 7 months)

Provide support for employees and users with doubts, bugs corrections with scripts on SaaS, Marketplace and financial system. Report weakness, find solutions to prevent bugs, and notify developers about necessary corrections by Jiras. Data report creation and analysis based on Support and Customer Success actions and needs. Helped client migration service improvement on support side actions, changing the average time from 20+ working hours to 4 working hours.

Customer Success Analyst - Latam

Doctoralia Brasil

Apr 2019 - Sep 2019 (6 months)

Assist health professionals from Chile by phone and email. Made usability training and helping them with platform issues, setting the environment for new clients and keeping track of their needs. Follow client's engagement and guarantee the best usage from the system, generating best results and helping them to achieve their goals.

S

Trilingual Call Center Agent

Sykes Brasil

Sep 2018 - Apr 2019 (8 months)

Manage corporate cards request in English, Portuguese and Spanish. Credit card limit raises requests, account information and client needs. Receive and follow client's request, managing their information following all companies process.

Arthur Fernandes Menezes Santos

About

Detail

Timeline

Résumé