A

Arrah

About

Detail

Douala, Littoral Region, Cameroon

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Melbet
    VIP Account Manager
    Melbet
    Jan 2025 - Current (1 year 9 months)
    • Manage relationships with high-value VIP players and provide personalized support to
    maintain loyalty and retention.
    • Monitor player behavior, betting activity, and deposit patterns to identify engagement
    opportunities.
    • Deliver exclusive promotions, loyalty incentives, and tailored VIP offers.
    • Provide priority assistance with deposits, withdrawals, and account-related issues.
    • Collaborate with marketing and retention teams to improve VIP engagement strategies.
    • Track key performance indicators such as player lifetime value (LTV) and churn risk.
  • Melbet
    Customer Retention Manager
    Melbet
    Jan 2024 - Jan 2025 (1 year 1 month)
    • Implemented data-driven retention strategies to reduce churn and reactivate inactive
    players.
    • Managed targeted campaigns including bonuses, free bets, and loyalty incentives.
    • Conducted player segmentation based on deposit frequency and betting behavior.
    • Identified potential high-value players and referred them to the VIP management team.
    • Monitored retention KPIs and contributed insights to improve marketing campaigns.
  • B
    Customer Support Representative
    BetPawa Cameroon
    Jan 2022 - Jan 2024 (2 years 1 month)
    • Provided customer support via phone, chat, and email for sports betting customers.
    • Resolved issues related to deposits, withdrawals, betting errors, and account
    verification.
    • Investigated technical and payment-related issues and escalated cases when necessary.
    • Maintained accurate records of customer interactions using CRM systems and ticketing
    platforms.
    • Delivered high-quality service while meeting customer satisfaction targets.
Education verified_user 0% verified
  • U
    Master of Science (MSc)
    UNIVERSITY OF DOUALA
    Jan 2018 - Jan 2020 (2 years 1 month)
    Human Resource Management
  • U
    Bachelor of Arts
    UNIVERSITY OF DOUALA
    Jan 2010 - Jan 2013 (3 years 1 month)
    Communication Studies
  • P
    Productivity & Time Management
  • I
    Interviewing & Hiring Management
  • E
    Employee Engagement & Retention
  • P
    Performance Management
  • T
    Talent Management in the Workplace