Aron Coma

Aron Coma

About

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Recruitment Associate at Nezda Global
Quezon City, Metro Manila, Philippines

Timeline

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Education

Résumé

Jobs verified_user 0% verified
  • Nezda Global
    Recruitment Associate
    Nezda Global
    Aug 2026 - Current (2 months)
  • PASIA Procurement and Supply Institute of Asia
    Event Intern
    PASIA Procurement and Supply Institute of Asia
    Apr 2026 - Jul 2026 (4 months)
  • TELUS Digital
    Operation CSR II
    TELUS Digital
    Jul 2025 - Apr 2026 (10 months)
    Logistics Account

    Assisted customers with shipment tracking, delivery status, and package-related inquiries. Handled concerns regarding delayed, missing, damaged, or misrouted shipments and provided appropriate resolutions. Coordinated with relevant teams to investigate shipment issues and facilitate timely resolutions.
  • PINOY TOURISM
    Travel Consultant Internship
    PINOY TOURISM
    Apr 2024 - Jul 2024 (4 months)
  • Concentrix
    Subject Matter Expert
    Concentrix
    Mar 2022 - Jun 2023 (1 year 4 months)
    Promoted from Customer Service Representative to Subject Matter Expert (SME) to support team operations in a high-volume retention account. Provided customer assistance while also supporting agents with process guidance, escalations, and day-to-day operational concerns.

    Assisted in monitoring team performance, ensuring adherence to processes, and maintaining service quality. Collaborated with Team Leaders and colleagues to address customer and operational issues and helped ensure smooth team operations in a fast-paced environment.
  • Concentrix
    Customer Service Representative
    Concentrix
    Sep 2020 - Mar 2022 (1 year 7 months)
    Retention Team – Telco Account

    Handled customers requesting to cancel or discontinue their telecommunications services while utilizing sales retention, upselling, and cross-selling techniques to address concerns and encourage customers to continue their services.
Education verified_user 0% verified
  • National University PH
    Bachelor of Science in Tourism Management
    National University PH
    Aug 2022 - Aug 2026 (4 years 1 month)