ARNULFO JOSE CASTRO GUZMAN Collections Agent | Back Office & Customer Service

Collections Agent

Newton Vision Corp

May 2024 - Current (2 years)

- Proactively contact customers with overdue accounts via phone and digital channels to facilitate timely payment resolution while ensuring a positive customer experience. - Negotiate payment arrangements and settlement offers in line with company policies, compliance requirements, and client-specific guidelines. - Accurately document all customer interactions and collection activities in the system, maintaining detailed, real-time records for audit and reporting purposes. - Respond promptly and professionally to customer inquiries, demonstrating empathy, active listening, and problem-solving skills to reach sustainable payment solutions. - Consistently meet or exceed individual and team collection goals, contributing to overall portfolio p

Back Office Associate

TP

Jan 2024 - Apr 2024 (4 months)

- Managed front-line support tasks through accurate data entry, documentation, and process execution. - Ensured timely handling of customer information, reports, and transactions while maintaining compliance with company and client standards. - Collaborated with multiple departments to resolve issues, streamline workflows, and maintain service quality. - Maintained confidentiality, attention to detail, and efficiency in all administrative and reporting tasks.

RAC Telephone Agent

SUTHERLAND GLOBAL COLLECTION SERVICES LLC

Apr 2023 - Dec 2023 (9 months)

- Contact customers with overdue accounts to arrange payments and negotiate repayment terms. - Provide clear, professional, and empathetic communication to support customer retention and timely resolution. - Record all interactions and account updates accurately in the system. - Meet or exceed daily and monthly recovery and call performance targets. - Ensure compliance with company policies, confidentiality, and quality standards. - Collaborate with team members to resolve account issues and improve collection processes.

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RAC Telephone Agent

ATENTO COLOMBIA SA

Aug 2022 - Apr 2023 (9 months)

Manage customer accounts in arrears through calls, negotiation, and problem resolution, ensuring timely payments, compliance, and positive customer experience. Responsibilities: - Conduct inbound/outbound calls to arrange payments and negotiate settlements. - Maintain accurate records of customer interactions and account updates. - Provide professional and empathetic support to resolve financial obligations. - Meet daily and monthly collection targets. - Ensure compliance with company policies and data protection standards.

ARNULFO JOSE CASTRO GUZMAN

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