Dianna Armstrong

Human Resources professional with over a decade of experience administering a range of human resources programs, providing strategic and operational human resources development, exceptional recruitment and retention, and managing cross-functional teams that deliver results. Key Areas of Focus: • Recruitment and Orientation • Diversity, Equity, and Inclusion • Benefits Administration • Budget Planning and Administration • HR Policies and Procedures • Workforce Development • Performance Management • Strategic Communications • Compensation and Merit Structure • FMLA / ADA/ EEO compliance CONTRACTUAL EXPERIENCE The SEED PCS, Washington, D.C. 2018 - Present Human Resources & Talent Director Manage all aspects of human resources across four divisions of over 100+ full-time and part-time employees • Perform high-quality recruiting and staffing; organization and space planning; performance management; employment and compliance to regulatory reporting; employee orientation; professional development trainings; policy and documentation; employee relations; compensation and benefits; payroll, employee safety, welfare, wellness and health; and overall employee services and counseling • Recruit for open positions and perform the full cycle of recruitment activities, including sourcing and screening applicants, maintaining recruitment systems, drafting offer letters, providing follow-through with candidates, supporting hiring managers, and reporting recruiting statistics • Implemented a Recruiting/Hiring system, with emphasis on building a talent and recruitment management strategy to streamline the existing process, hire highly qualified staff and reduce turnover • Lead employee onboarding activities, answer questions, and provide support to managers when integrating new hires into the organization • Ensure compliance with Federal and State legislation pertaining to all personnel matters with the Public Charter School Board (PCSB) and Office of the State Superintendent of Education (OSSE) • Review and manage $15 million + in State, Federal, and local funding under the guidance of the Chief Financial Officer • Administer, process and track benefits and compensation programs, including health and disability insurance, Family and Medical Leave Act ,workers' compensation, and paid time off • Manage annual health benefits enrollment process, hold daily informational seminars during open enrollment for employees to learn more about benefits plans, as well as select new health insurance brokers, resulting in lower costs for employees without increasing the organization's expenses • Serve as 403B Plan Administrator and partner with RSM to prepare financial and retirement audits • Manage all COVID-19 processes(e.g. tracking, skiptracing, etc);and the organization's reopening plans • Supervise the Human Resources and Operations Team, including IT, Finance, Talent Specialist, HR Coordinator, Recruiter, Talent Acquisition Manager and Staffing Attorney • Oversee annual performance review and merit increase process • Maintain accuracy, integrity, and confidentiality of all personnel data • Provide monthly, quarterly, and annual reports on employment trends to the Senior Leadership Team and government agencies DIANNA S. ARMSTRONG District Heights, Maryland 20747 ● 202-437-2115 ● armstrongdianna1@gmail.com ServiceSource, Inc /DHS/CRDS 2017-2018 Corporate Human Resources Generalist/Senior Recruiter Managed recruitment and Human Resources processes for over 30 Federal Government facilities throughout, the District of Columbia, Maryland, Virginia, Pennsylvania, Texas and Florida, serving 2,000+ employees • Coordinated the recruiting function for civilian and Federal Government positions, including sourcing applicants, reviewing resumes and forwarding exceptional candidates to hiring managers for review • Conducted telephone screenings, scheduled interviews, and organized the on-site interview process • Oversaw job postings and ensured compliance with EEO and ADA guidelines • Built strong collaborative relationships with Senior Executives across several government facilities (CMS/DPU, Center for Medicare & Medicaid Services, National Archives, USDA Beltsville/Melwood, Navy Carderock/MD Andrews Air Force Base, Census Bureau-Suitland, IRS Baltimore, DHS Homeland Security/CRDS, Architect of the Capitol, etc) to guide them through the recruiting and placement process • Coordinated the completion of all on-boarding and integration materials and documents for external new hires, rehires, transfers, and promotions • Researched and responded to requests for credit, reference, verifications of employment, and ensured all clearance documents was submitted in a timely manner • Organized and led all New Employee Orientations and Training and Development sessions • Provided employment placements and guidance to veterans and individuals with disabilities under the Service Contract Act in the areas of administrative and technical support, secure mail management, food services, finance, operations, logistical services, total facilities management, military medical integration, and document management • Conducted annual employee surveys, reviewed results, and drafted summaries for Senior Leadership • Maintained the organizations personnel files, Family and Medical Leave Act (FMLA), Short Term Disability (STD) and Workers Compensation (WC) leave records, application and resume files, benefit plan enrollments and termination records • Maintained compliance of all personnel files and ensured confidentiality of all sensitive information • Provided exceptional level employee relations support to over 2000 employees in the different regions Business Interface Staffing Services, Baltimore, Maryland 2016 - 2017 Senior Staffing Account Executive/Recruiter Assisted with the development of recruiting strategies for multiple State Government clients to assess hiring and placement needs. Fulfilled 100% placement goals daily and maintained extensive pipeline • Oversaw the daily operations of the staffing and human resources administration office • Interfaced with required staffing services to determine the number of hires, salaries, positions, and job descriptions for short-term and long-term temporary employees • Applied creativity and tenacity to source and recruit candidates for open client positions at all levels, building a strong pipeline and database of talent for the organization • Developed a strong understanding of customers' business operations and goals to perform new business development activities expanding existing business offerings to current clients, throughout Maryland State Government Baltimore/Washington International Thurgood Marshall Airport, Maryland Department of Transportation, Martin State Airport, etc) and penetrated new customers • Verified mileage reimbursement and time sheets to ensure accurate payroll processing for employees • Trained and supervised personnel on safety procedures and evaluated logistics performance • Prepared and delivered Request for Proposal (RFPs) documents and proposals • Revised the employee policy manual ensuring all policies followed state and federal regulations • Maintained and reported on recruiting metrics to ensure that hiring and placement objectives were met • Developed, initiated, maintained and revised policies and procedures for the general operation of the Compliance Department and its related activities to prevent illegal, unethical or improper conduct • Mentored, trained, and supervised CDL drivers, general laborers, HR team and account executives DIANNA S. ARMSTRONG District Heights, Maryland 20747 ● 202-437-2115 ● armstrongdianna1@gmail.com