Armando Mendieta Mendieta Customer-focused professional with extensive

Customer Service Representative – Payments and Billing Expert

IBEX Global

Apr 2024 - Current (2 years 3 months)

Provide expert support for payments and billing inquiries.Resolve complex customer issues while ensuring accuracy and compliance.Handle escalations and deliver customer-focused solutions.Maintain high customer satisfaction and performance metrics.

Market Research Interviewer

Sago

Mar 2023 - Mar 2024 (1 year 1 month)

As a Market Research Interviewer, I conducted structured interviews for market research studies, collecting and documenting accurate data from respondents while ensuring adherence to research protocols and quality standards. My experience included making outbound calls to recruit customers and participants for various studies, particularly in the car, medical, and auto insurance sectors for U.S.-based companies. This role required strong customer service skills to effectively engage with respondents and maintain a positive interaction throughout the interview process. Additionally, my familiarity with CRM tools, although not directly relevant, enhanced my ability to manage participant information efficiently, contributing to the overall suc

Customer Service Representative / Subject Matter Expert

Webhelp

Feb 2022 - Oct 2022 (9 months)

Delivered high-quality customer service support.Served as a Subject Matter Expert, assisting agents with complex cases.Supported team performance through knowledge sharing and guidance.

Technical Support Advocate – Microsoft Cloud-Based Products

Concentrix

Oct 2017 - Jan 2021 (3 years 4 months)

Provided technical support for Microsoft cloud-based products.Troubleshot software and service-related issues.Assisted customers with product configuration and usage.Ensured resolution of technical incidents with professionalism and clarity.

Customer Service Agent

Accedo Technologies

Oct 2014 - Jan 2017 (2 years 4 months)

Managed customer interactions related to Authorizations, Retention, and Escalations.Delivered effective solutions to customer concerns.Maintained service quality standards and customer satisfaction.

Armando Mendieta Mendieta

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