Armando Christian

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Senior Technical Support Specialist

Dispatch Health (formerly MedicallyHome)-

Mar 2022 - Current (4 years 7 months)

• Promote strong security practices within Medically Home through policy enforcement and end user training • Be a key troubleshooting resource for our nursing and physician teams to ensure they can provide care 24/7 • Manage JAMF MDM platform for Apple devices, and Active Directory/Exchange for Windows devices • Develop and document procedures for IT Service Management areas such as service fulfillment, incident response management, change management, etc. • Develop onboarding materials to assist new hires with equipment, tools, and accounts used at Medically Home • Provide Cloud platform (e.g. AWS) administration and support as necessary • Configure and manage help desk ticketing system; set up workflows, track asset inventory and c

Senior Technology Support Engineer

Sallie Mae

Sep 2016 - Mar 2022 (5 years 7 months)

• Configure, deploy, maintain, troubleshoot and support computer terminals, laptops, printers, and Polycom phones • Installation, configuration, and the deployment of iPads and iPhones • Work with Tangoe and support mobile phones, orders and billing company • Keep inventory of loaner pool and new peripheral's • Provide support for Office 365, Teams Windows 10 environment • Provide technical assistance and one-on-one support to remote users • Support Genesys phone environment and engage vendor if needed • Maintain and support all Audio-Visual equipment including video conferencing • Upon receiving laptops and mobile devices at Sallie Mae, we will scan the hardware into the system and image them with company software via SCCM • Util

End User Support Lead

Estée Lauder

Nov 2015 - Sep 2016 (11 months)

• First point of contact for all Desktop support and Line of Business (LOB) applications questions and issues • Install, configure, troubleshoot and maintain all hardware, software and peripherals • Work directly with end users to understand requirements of specific business strategy/goals and provide effective, strategic solutions • Lead and mentor desktop support technicians in service delivery methods for desktop services • Ensure team of desktop support technicians are maintaining their competence in areas related to desktop support by planning and overseeing training as needed along with follow up and coaching • Communicate with staff in the hardware and/or software teams to resolve more complex installs and repairs • Assist off

Desktop Support Engineer

Barclaycard

May 2014 - Nov 2015 (1 year 7 months)

• Provide technical support for business computers, laptops, printers and mobile devices • Blackberry Enterprise Server for account creations, deletions and maintenance • Provide software support for industry standard applications, operating systems, end-user databases and utilities • Build new computer images and participate in the yearly replacement of various departments' computers • Work with vendor support to resolve hardware and software issues • Provide advice and assistance to the department in the planning, implementation, and evaluation of modifications to existing policies, standards, and procedures • Categorize and prioritize end user support requests and service requests by utilizing a Remedy ticketing system to track ti

Desktop Support III

Computer Sciences Corporation

May 2012 - May 2014 (2 years 1 month)

• Provided Level III support to over 600 hundred users • Provided support to VP and Executive Directors • Supported Active Directory issues like password resets, assigning users to the correct directory and adding/deleting users as needed • Remedy Ticketing System, SCCM software delivery • Supported HP, Lenovo laptops and Desktops • Set up & configured blackberry Z10, iPhone and IPADS • Supported HP, monarchs and zebra printers • Set up desktop and laptop environment for new users and data migration • Provided Windows XP /7 support • Assisted network team in troubleshooting with Dell and Cisco switches • Took lead on team and assigned projects

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Desk Support Specialist

Connexion System & Engineering

Nov 2011 - May 2012 (7 months)

• Provided Level II/III basic hardware, software, and network support to approximately 500 users including some Corporate VIP support • Set up and maintained user desktop environments; relocate and set up peripherals • Managed trouble tickets from inception to closing using Remedy software • Data discovery using SCCM tool • Migrate users using USMT • Provided Windows XP/7 support and troubleshooting • Support all MS Office 2007/2010 applications including Excel, Access and PowerPoint • Maintained and troubleshot office printers

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Project Field Technician

Sullivan & Cogliano

Aug 2011 - Sep 2011 (2 months)

• Short-term contract to perform PC hardware upgrades throughout multiple Sovereign bank branches in the Philadelphia area • Project involved 100+ PCs • Upgraded Hard drives and memory in User PCs • Reformatted/reimaged hard drives and redeploys desktops • Installed & Configured hardware at desktop or peripheral location

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Field Service Engineer

WINCOR-NIXDORF,

Jun 2010 - Jun 2011 (1 year 1 month)

• Provided first and second level support for PCs located in ATMs at bank sites or remote locations for, and Susquehanna Banks throughout the Philadelphia Region • Fielded incoming hardware and software support requests via phone and ticket system • Responsible for the installation of Windows XP, configuration of desktop computers, peripheral equipment and software for ATM users • Performed software upgrades, reimaged corrupted software if needed, corrected registry issues • Configured to specified IP addresses for network connectivity • Troubleshot network failure • Calibrated, adjusted, tested, and maintained equipment such as cash dispensers, card readers, printers, disk drives and all components within the ATM • Maintained good

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Technician

KIDDIE KANDIDS

Mar 2007 - Jan 2010 (2 years 11 months)

• Provided Level I/Level II support to a network of 15+ photography studios throughout the Philadelphia region • Deployed Windows 2000, XP, MAC OSX to all PC and Apple Desktops • Implemented virus protection utilizing MacAfee • Troubleshot all PC and Apple hardware and software incidents • Utilized remote tools to remotely manage and configure PC and Apple desktops • Utilized Active Directory to set up user accounts and permissions; establish remote logins, and delete users as needed • Maintained/troubleshot Network connectivity, Internet access and email • Disassembled, assembled, troubleshot, and repaired Noritsu photo printer • Calibrated all digital photo cameras and lighting systems.

Armando Christian

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Armando Christian

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Behavioral traits