Arleth Morales

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Technical Support Specialist

GoGuardian

Aug 2025 - Current (1 year 3 months)

• Diagnosed and resolved technical issues within a web-based SaaS platform supporting used by K–12 institutions
• Reproduced and debugged customer-reported issues in an AWS environment, identifying root causes and documenting findings
• Collaborated cross-functionally with Engineering and QA to escalate and resolve complex technical issues
• Managed high-volume ticket queues across chat and email while maintaining fast response and resolution times
• Analyzed system behavior using basic knowledge of Java, Node.js, and MySQL to support troubleshooting efforts
Specialist

Apple Inc.

May 2024 - Mar 2025 (11 months)

• Delivered customer-focused technical and product support by assessing individual needs and providing tailored solutions
• Educated customers on Apple products and services to improve engagement and satisfaction
• Resolved customer issues efficiently in a high-volume environment
Call Center Representative

USAA

Jun 2023 - May 2024 (1 year)

• Managed 50+ insurance claims daily, ensuring accurate documentation and timely resolution
• Guided policyholders through complex procedures while maintaining high satisfaction ratings
• Utilized multiple systems simultaneously to manage customer interactions
S

Assistant Logistics Manager

Seamless Logistics LLC

Nov 2022 - Feb 2023 (4 months)

• Planned weekly driver schedules to optimize delivery routes.
• Negotiated contracts with local vendors to improve operational efficiency.
• Ensured compliance with federal and state transport regulations.

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Arleth Morales

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