Arlene F Unabia

Arlene F Unabia

About

Detail

Metro Manila, Philippines
Contact Arlene regarding: 
Flexible work
Starting at USD8/hour
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Finding candidates
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Finding mentors
Finding co-founders
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • N
    Virtual Assistant
    New Generation Product Store, LLC
    Jan 2022 - Jun 2022 (6 months)
    • Tracks and investigates shipment from warehouse to the end user and files necessary actions if package is lost/ stolen
    • Coordinates with buyer about product specs, bargaining wholesale price and sends out invoices, reports directly to CEO on a daily basis
    • Tools used: QuickBooks, BigCommerce, Amazon FBA
  • Who Gives A Crap
    Virtual Assistant
    Who Gives A Crap
    Jan 2022 - Current (4 years 10 months)
    • Handle client inquiries and provide assistance via live chat and email. • Manage social media accounts and respond to comments/messages. • Tools used: Zendesk, Shopify, Recharge
  • I
    Associate III
    Ingram Micro, LLC
    Jan 2020 - Jan 2022 (2 years 1 month)
    • Handle client inquiries and provide assistance via phone call, live chat and email.
    • Tracks and investigates shipment from warehouse to the end user and files necessary actions if package is lost/ stolen • Knowledgeable with software/ licenses such as Adobe, Autodesk, SonicWALL, Microsoft, etc
    • Managing email assignments
  • Pru Life UK
    Insurance Agent
    Pru Life UK
    Jan 2019 - Current (7 years 10 months)
    • Helped more than 100 clients achieve financial freedom
    • Provided high quality investment guidance based on client's needs, goals, and lifestyle
    • Presented financial planning seminars to prospective clients
  • 1
    Underwriter, Loan and Credit Card Specialist
    118 118 Money
    Jan 2017 - Jan 2020 (3 years 1 month)
    • Handle client inquiries and provide assistance via phone call, live chat and email
    • Assisted vulnerable customers, running through income and expenditures and setting up repayment plans
    • Fulfills KYC and verifies documents for loan applicants, making sure there is no flag for fraud, making sure about the applicant's affordability as a responsible lender
    • Pioneer in Credit Card Support. All around from fulfillment, customer service, and collections.
    • Knowledgeable with UK's financial institution policies
    • Mentored and trained new team members
  • Capital One Financial
    Customer Service Advocate
    Capital One Financial
    Jan 2016 - Jan 2017 (1 year 1 month)
    • Taking inbound calls to attend customer's needs
    • Back-office tasks such as modifying customer information, sending out cheques, filing lost/ stolen credit cards, processing payments, and giving authorization with PoA
    • Received awards for being top agent
Education verified_user 0% verified
  • Centro Escolar University
    Bachelor of Science
    Centro Escolar University
    Jan 2012 - Jan 2016 (4 years 1 month)