Arlene Arciaga

B

Receptionist

BRUNTWORK Singapore PTY LTD

May 2024 - Nov 2024 (7 months)

• Manage incoming calls, emails, and general inquiries in a professional manner • Assist with data entry, filing, and maintaining organized records • Coordinate staff scheduling, payroll processing, and HR documentation • Liaise with clients to address questions and resolve any issues • Provide administrative support to the sales and operations teams as needed • Identify opportunities for process improvements and implement solutions • Prepare business contracts • Lead generation via internet search, cold emails

HR and Recruitment Specialist

20four7VA

Mar 2021 - Current (5 years 2 months)

1. Create and Track HR documentation regarding: • Company policies and procedures • Independent Contractor's Agreement • Company and Client Incentives • Non-disclosure Agreement • Regular Contract review and update • Return to work notices • Disciplinary action progress and trends 2. Liaise between VAs and Management regarding covering • Incentives • Escalations due to behavioral concerns • All human resource matters 3. Liaise between clients, 20four7VA, and VA's /Staff • Performing reviews – documentation and discussion 4. Incentive processing • HMO • Staff pay increase • Performance bonus 5. Onboarding of VAs • Discussion and Assessment rollout 6. Analyze Pay rate structure and alignment 7. Track/compute leave/holiday credi

W

Finance Administrative Assistant/HR Director

Westmont School Montessori, Inc.

Nov 2015 - Feb 2020 (4 years 4 months)

• Payroll processing • Accounts Payable and Receivable • Hiring and recruitment evaluation • Preparing Financial Reports • Answers email • Scheduling meetings • Implement financial procedures and policies

E

Senior Learning Centre Manager

Emma Study Place Pte Ltd

Dec 2014 - Jul 2015 (8 months)

• Generate monthly reports • Teachers and students' supervision • Hiring and Recruitment evaluation

Accounting Clerk

Saint Louis University

Jan 1995 - Jul 2014 (19 years 7 months)

• Customer service inbound and outbound calls • Payroll processing • Accounts Payable and Receivable • Data entry • Record filing

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