Ariel Greco

Ariel Greco  new_releases

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Technology Delivery & Operations Management
Buenos Aires, Argentina
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Starting at USD5k/month
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Timeline

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Résumé

Jobs verified_user 8% verified
  • Bantotal
    Gerente General de Operaciones - Argentina
    Bantotal
    Jun 2024 - Current (2 years)
  • Veritran
    CDM - Mexico Clients
    Veritran
    Oct 2022 - May 2024 (1 year 8 months)
    Como CDM - Clientes de México, fui responsable de garantizar la entrega de servicios excepcionales a nuestros clientes, gestionando relaciones sólidas y optimizando procesos para mejorar la satisfacción del cliente. Implementé estrategias de marketing efectivas y gestioné operaciones para asegurar que se cumplieran los objetivos de servicio y entrega. Además, colaboré con un grupo de propietarios de productos en la evolución de nuestra solución interna, lo que incluyó la priorización de requisitos del backlog provenientes de diferentes clientes. Utilicé metodologías ágiles, como Scrum, para gestionar proyectos de manera eficiente, y empleé Jira como herramienta de seguimiento para la gestión del backlog y la resolución de errores, lo que me
  • intive
    Head of Delivery South America - Country Manager Argentina verified_user Verified experience
    intive
    Aug 2021 - Aug 2022 (1 year 1 month)
  • GlobalLogic Latinoamerica
    Associate Vice President - U.S. & Europe Delivery Head
    GlobalLogic Latinoamerica
    Jun 2019 - Aug 2021 (2 years 3 months)
    As the Associate Vice President - U.S. & Europe Delivery Head, I led the Off Shore delivery unit, overseeing all delivery activities from Latam to clients in the U.S. and Europe. I was responsible for managing over 20 client programs, generating nearly USD 20 million in revenue while ensuring that both financial and delivery goals were consistently met. Additionally, I managed a geographically distributed team of more than 200 professionals, fostering collaboration and efficiency across diverse locations. My role also involved leveraging my understanding of marketing strategy, as I served as the primary contact for the Delivery Center in Argentina with AmCham, which enabled the Latam Business Unit to effectively present and represent our se
  • Globant
    Delivery Director
    Globant
    Feb 2014 - May 2019 (5 years 4 months)
    As a Delivery Director, I led seven client programs generating over USD 17 million in revenue, ensuring that both financial and delivery goals were consistently met. My responsibilities included negotiating yearly business plans and contracts with clients, fostering strong relationships to enhance client satisfaction and retention. I managed a geographically distributed team of over 250 professionals, focusing on effective team management and operations management to drive service delivery excellence. Additionally, I utilized my sales skills to identify opportunities for upselling and cross-selling within existing customer accounts, overseeing the entire process from proposal development to execution. This strategic approach not only optimi
  • Teletech
    Executive Director - Systems Software Engineering
    Teletech
    Sep 2013 - Jan 2014 (5 months)
    o Shared country management responsibilities. o Responsible for operations in Argentina. o Responsible for the offshore software development and implementation area of TeleTech's Global Development Center in Argentina ( GDC ), with resources in Argentina, Brazil and Mexico.
  • Teletech
    Director - Software Development
    Teletech
    Sep 2009 - Sep 2013 (4 years 1 month)
    o Leading a geographically distributed team of 70 +. o Responsible for the offshore software development and implementation area of TeleTech's Global Development Center in Argentina ( GDC ), with resources in Argentina, Brazil and Mexico.
  • Teletech
    Sr. Manager - Software Development
    Teletech
    Dec 2008 - Sep 2009 (10 months)
    o Leading a team of 50 +. o Responsible for the yearly roadmap planning and execution, budget planning and execution, deliverables control and risk management for the Development group.
  • Teletech
    Manager - Software Development
    Teletech
    Mar 2006 - Nov 2008 (2 years 9 months)
    o Leading a team of 20 +. o Responsible for the yearly roadmap planning and execution, budget planning and execution, deliverables control and risk management for the Sub Systems Development group. o Direct report to Global Development Center Vice President in Argentina. Indirect report to IT Executive Director in US.
  • R
    Project Manager
    Rassa Holdings
    Jul 2003 - Feb 2006 (2 years 8 months)
    As a Project Manager, I was responsible for the planning and budget follow-up, ensuring deliverables control and effective risk management throughout the project lifecycle. I created demos and assisted in presentations to potential customers, showcasing our solutions and aligning them with client needs. Additionally, I collaborated in presentations to the Board of Directors and foreign investors, effectively communicating project progress and strategic objectives. My role also encompassed pre-sales activities for potential new clients, where I developed commercial proposals that highlighted our service delivery capabilities, further enhancing our competitive edge in the market.
  • Unisys
    Project Leader
    Unisys
    May 2001 - Jun 2003 (2 years 2 months)
  • EDS
    Project Leader
    EDS
    Jul 1994 - Dec 1999 (5 years 6 months)
  • GMA Consulting
    Business Analyst
    GMA Consulting
    Sep 1993 - Jun 1994 (10 months)
    As a Business Analyst, I was responsible for conducting thorough business analysis and requirements elicitation to ensure effective service delivery. I collaborated closely with stakeholders to gather and document requirements, translating them into actionable insights for project teams. Additionally, I played a key role in the preparation of all pre-sales activities and commercial proposals, leveraging my understanding of client needs to support the sales process and enhance our service offerings. This involvement not only strengthened our client relationships but also contributed to the overall success of our business initiatives.
  • Deutsche Bank
    Business Analyst
    Deutsche Bank
    Jan 1989 - Aug 1993 (4 years 8 months)
Education verified_user 0% verified
  • University of Buenos Aires
    Business Administration
    University of Buenos Aires
    Mar 1989 - Dec 1996 (7 years 10 months)