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Ariel Gallegos

About

Detail

California, United States

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • BetterHelp
    MEMBER SUCCESS ADVOCATE
    BetterHelp
    Aug 2022 - Current (4 years 2 months)
    Facilitate member-provider communication, enhancing service quality and satisfaction. Assist members with EAP benefits, improving account management. Streamline billing issue resolution, ensuring swift compliance. Maintain detailed interaction records, supporting quality assurance. Help members find suitable therapist matches for their needs Resolved 90% of customer issues within first reach out, resulting in increased customer satisfaction.
  • Sunrun
    ASSOCIATE PROJECT COORDINATOR
    Sunrun
    Nov 2021 - Apr 2022 (6 months)
    Streamlined HOA submissions, improving processing speed and accuracy. Tracked approvals, optimizing project timelines. Resolved customer issues with HOA rejections, enhancing client satisfaction. Maintained precise records, ensuring data integrity.
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    CUSTOMER SERVICE REPRESENTATIVE
    HomeSite Services, Inc.
    Oct 2018 - Mar 2021 (2 years 6 months)
    Efficiently managed warranty projects, ensuring timely completion and customer satisfaction. Optimized scheduling for technicians, improving operational flow and service delivery. Effectively maintained inventory levels, preventing shortages and ensuring on-time service. Compiled weekly aging reports, facilitating transparent profit tracking and decision-making. Maintained comprehensive documentation of customer interactions and service requests, facilitating accurate reporting and informed decision-making processes Orchestrated warranty claim processing for 200+ monthly service requests, maintaining a 98% on-time completion rate while ensuring superior customer satisfaction levels
  • B
    SCHEDULING COORDINATOR
    Bay Home & Window, A division of the Home Source Company
    May 2018 - Oct 2018 (6 months)
    Managed billing and invoicing, ensuring accuracy and efficiency. Directed incoming calls, enhancing communication flow. Coordinated schedules across divisions, improving collaboration. Developed cross-functional communication protocols between installation teams, sales representatives, and administrative staff to optimize service delivery
  • International Technological University (ITU)
    STUDENT SERVICES AND COMMUNICATION COORDINATOR
    International Technological University (ITU)
    Jun 2017 - May 2018 (1 year)
    Supported program success through student and departmental collaboration. Managed ticketing and communication, ensuring timely updates. Coordinated with marketing to improve social media engagement. Organized major events, ensuring smooth execution. Developed guidelines to clarify student healthcare procedures.
Education verified_user 0% verified
  • Tiffin University
    MASTER'S DEGREE
    Tiffin University
    Sep 2015 - Jan 2017 (1 year 5 months)
  • S
    BACHELOR'S DEGREE
    Stanislaus State Continuing and Professional Education
    Sep 2011 - Jan 2015 (3 years 5 months)