Ariel Aiono-Netzler

Senior Instructional Designer

CLEAResult

Mar 2026 - Current (8 months)

• Aggregated content from subject matter experts and trainers to gather critical information
and content for the development of training materials
• Developed 90+ IORADs for all e-Learning courses
• Learning Management Systems Administrator for 360Learning
• Increased ticket completion rate for Tier 1 agents within the first month of work by 400%
• Increased ticket completion rate for Tier 1 agents within the first 3 months of work by 200%
• Created 15 training modules for CPQ Salesforce, enhancing sales reps' and sales enablement
teams' proficiency and effectiveness in utilizing the platform
• Designed 2 change management courses, covering the CLARC and ADKAR methods, to
support the sales enable

Senior Instructional Designer

CLEAResult

Mar 2026 - Current (8 months)

As a Senior Instructional Designer, I owned the end-to-end implementation of all training materials for external clients, ensuring effective platform onboarding and training. I attended kickoff calls and project alignment sessions with product managers, software developers, and stakeholders to establish ownership structures, rollout timelines, and measurable success criteria. I built phased implementation plans tailored to each client's purchased modules and maintained an implementation tracker for each new launch, logging project status, action items, decisions, and upcoming milestones using Asana. Leading recurring check-in calls with product managers and software developers, I kept training asks on track and ensured stakeholders remained

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Senior Instructional Designer

Communication Service for the Deaf

Jan 2026 - Apr 2026 (4 months)

• Design, develop, and maintain 5 instructor-led and 5 user-led virtual training for
government-regulated accessibility programs in California
• Ensure all training is compliant with California government regulations on hearing and
vision impairment accessibility and DEI initiatives.
• Collaborate with other instructional designers and training managers to ensure all training
has clear objectives and a unified voice
• Communicate and implement new policies, procedures, and directives through clear,
engaging training content
• Master usage of common hearing and vision impairment aids such as braille keyboards,
sound amplifier, in order to create accurate train-the-trainer courses
• Utilize ed

Training and Development Manager

SurePoint Technologies

Sep 2023 - Aug 2025 (2 years)

As a Training and Development Manager, I collaborated with customer support leadership to assess training needs and developed a comprehensive 6-week training program for Tier 1 customer support agents. I worked closely with Tier 2 product owners and the training team to create 20 Tier-2 level product training modules for over 150 customer support agents worldwide. My efforts included the development of 86 e-Learning courses and various job aids covering essential topics such as Zendesk, standard operating procedures (SOPs), customer support, soft skills, hard skills, and technical product training. I also assessed existing onboarding training for alignment with adult learning trends, presenting my observations and recommendations to C-suite

Learning and Development Specialist

Lumio

Jul 2022 - Aug 2023 (1 year 2 months)

• Developed and managed 70+ eLearning courses reaching 8,000+ sales representatives and
1,000+ managers, nation-wide
• Led the design and implementation of a comprehensive 60-day learning trajectory, guiding
sales representatives from onboarding to advanced management training
• Conducted engaging training sessions for new hires, delivering 7 general onboarding courses
to a cohort of 20 new employees on a weekly basis
• Workday Learning administrator for a diverse range of 70 sales courses, skillfully managing
content distribution across platforms including Workday, Rise 360, and Articulate 360
• Spearheaded cross-functional with sales, HR, legal, finance, product design, graphic design,
change a

Educator

Various Schools

Jan 2014 - Jan 2021 (7 years 1 month)

Ariel Aiono-Netzler

About

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Ariel Aiono-Netzler

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Behavioral traits