Ariana Arlet Añazco Flores

Booking Agent Canada

GrowPro Experience

Jan 2024 - Sep 2024 (9 months)

• Maintained contact with student through various communication channels (chat, email, and phone) during the booking and enrollment process with educational institutions in Canada / Ireland / Dubai. • Provided detailed explanations of procedures, resolved inquiries, and delivered relevant information regarding the booking process to assigned students. • Managed communication and coordinated with internal departments involved in the booking process. • Monitored the entire booking process for assigned clients to ensure a smooth experience. • Requested and reviewed necessary documentation for visa applications and enrollment in educational institutions. • Processed forms, orders, and requests as required by clients. • Documented call no

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Au Pair (USA) Interviews

- GrowPro Experience

Jan 2024 - Sep 2024 (9 months)

• Conducted in-person interviews in English with applicants (from Ecuador) for the Au Pair USA program to assess their English proficiency and ensure it met the program's requirements.

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Supervisor S4 Learning

UTEL

Apr 2023 - Oct 2023 (7 months)

• Implemented strategies to take advantage of new opportunities. • Trained, mentored, coached, evaluated staff as necessary. • Evaluated employee performance through periodic reviews anddocumented results accordingly. • Resolved customer complaints in a timely manner while ensuringcustomer satisfaction. • Collaborated with other departments to coordinate workflow processes between teams. • Order management.

A

Visa Consultant

Agencia de Viajes Aterrizar Global and Visit360

Nov 2022 - Current (3 years)

• Responded promptly to customer inquiries via phone, email, or in person meetings. • Provided customers with accurate information regarding visa application requirements, deadlines, and procedures. • Assisted customers in completing the necessary paperwork for their visa applications. • Compiled evidence demonstrating an applicant's ties to his and herhome country in order to increase chances of approval. • I started working in the office, and currently, I do it remotely and as a freelancer. • Order management.

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Education Program Consultant

Study Project Company

Aug 2022 - Nov 2022 (4 months)

• Guide students to the program of interest in the country that suits their requested needs. • Provide an institution that offers the program requested by the student. • We collaborate with Educational Institutions in Australia, Europe, and United States. • We worked with Universities and Language Institutions. • We offered undergraduate degrees, master's programs, and in-person language courses (English, German, French). • Students were managed through CRM and video conferences, andin-person consultations were also provided. • Order management.

E

Education Program Consultant

Egali - Intercambios

Feb 2022 - Aug 2022 (7 months)

• Guide the student to the program in the country that suits their needs. • Advise on the destinations and courses offered by the company. • Plan the trip with the student. • Achievement of weekly and monthly goals. • Use of CRM and tools to schedule video conferences with students. • Weekly reports. • Troubleshooting.

E

Bilingual Counter Saleswoman

Etafashion - Quicentro Norte

Nov 2021 - Jan 2022 (3 months)

• Assisted customers with product selections, ensuring their satisfaction.

D

Personal Assistant

Despacho Jurídico

May 2021 - Nov 2021 (7 months)

• Managed incoming calls while providing information or transferringcallers to appropriate personnel. • Report and document preparation. • Company advertising. • Customer service and problem solving.

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Insurance Sales Agent

Previex

Jul 2020 - Nov 2020 (5 months)

• Assisted clients in selecting appropriate coverage options for theirneeds. • Prepared presentations outlining product features, benefits, pricingplans. • Provided guidance about different types of insurance products available. • Troubleshooting. • Door-to-door sales in different provinces of Ecuador.

E

Sales Executive and Training Presenter

Estrategia EC

Dec 2019 - May 2021 (1 year 6 months)

• 100% Remote • Used cold calling and networking to sell products and services. • Incorporated multimedia elements into presentations when appropriate. • Troubleshooting. • Order management. • Interviewed guests and conversed according to script. • Introduced the guests and conducted the presentations.

G

Administration, Counter, Sales Dir, and Marketing

GPE TOURISM

May 2019 - Sep 2023 (4 years 5 months)

• Ensured that all documentation is accurate prior to issuing tickets ormaking bookings for customers. • Conversed with customers to determine destination, mode oftransportation and accommodations. • Booked transportation and hotel reservations using computer ortelephone. • Analyzed customer feedback surveys to improve overall service levels provided by the company. • Troubleshooting. • Collaborated with marketing team members to develop promotional campaigns aimed at increasing sales volumes. • Maintained relationships with travel partners and vendors. • Developed strong relationships with tour operators, hotels, resorts,airlines and other travel industry partners.

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Administration, Counter, Sales and Marketing

Mundo de Viajes

Jan 2018 - Jan 2019 (1 year 1 month)

• Managed and trained team members to enhance audit department performance and increase operational efficiency. • Ensured that all documentation is accurate prior to issuing tickets ormaking bookings for customers. • Conversed with customers to determine destination, mode oftransportation and accommodations. • Booked transportation and hotel reservations using computer ortelephone. • Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments. • Analyzed customer feedback surveys to improve overall service levels provided by the company. • Collaborated with team members to develop strategies for increasingsales performance. • Generated sales by prospectin

C

Thesis Consultant

Cloud Atlas Consulting

Jan 2018 - Jan 2019 (1 year 1 month)

• Guiding students through their dissertation writing work and helpingthem finish it up with the best support.

F

Sales Consultant

Fantasis Mundo

Jan 2017 - Jan 2018 (1 year 1 month)

• Utilized CRM to collect, organize and manage sales data and customer information. • Listened to customer needs to identify and recommend best productsand services. • Resolved customer complaints by offering creative solutions andincentives. • Operated register, handled cash and processed credit card transactions. • Used consultative sales strategies to effectively overcome clientobjections and maximize sales activity. • Telemarketing and customer service.

Ariana Arlet Añazco Flores

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