Results-driven IT Support Specialist with 7+ years of progressive experience in end-user support, system administration, and IT infrastructure management across healthcare, corporate, and government environments. Proven expertise in Windows 10/11 deployment, Active Directory, Office 365 administration, endpoint security, hardware/software troubleshooting, and enterprise service desk operations. Skilled at L2/L3 technical support, cloud-based endpoint management, and incident resolution to ensure maximum uptime and compliance with security standards.