Arianne Prado

Customer Care Specialist

SafetyWing

Jan 2025 - Jan 2026 (1 year 1 month)

• Managed high-volume customer inquiries across calls, chat, and email using Intercom and Zendesk, maintaining quality and response time targets • Partnered with cross-functional teams to escalate and resolve complex cases, improving customer satisfaction outcomes

T

Key Account Manager

Thermorex

Jan 2025

• Conducted in-person presentations to corporate clients, showcasing product portfolio and identifying upsell opportunities • Built and nurtured long-term client relationships, consistently meeting sales targets and expanding account revenue

M

Accounts Payable Assistant

Maurice Ward

Jan 2023 - Jan 2025 (2 years 1 month)

• Processed and verified high volumes of vendor invoices, ensuring accuracy and on-time payments across multiple accounts • Supported monthly financial reconciliation and reporting, contributing to audit-ready records

B

Customer Success Manager

BangIts

Jan 2023

• Conducted quarterly business reviews (QBRs) to assess account health, renew contracts, and identify growth opportunities • Implemented proactive retention strategies that reduced churn risk across the client portfolio

C

Partner Success Manager

CincoMatic

Jan 2022 - Jan 2023 (1 year 1 month)

• Managed a portfolio of B2B iGaming partnerships, driving client acquisition, retention, and revenue growth • Negotiated contracts and service renewals, consistently hitting quarterly revenue targets

A

Administrative Assistant

AVF Offices

Jan 2018 - Jan 2020 (2 years 1 month)

• Coordinated scheduling, correspondence, and document management, supporting day-to-day office operations • Maintained organized filing systems and internal records, ensuring operational efficiency across departments

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