Ariane Morgon Customer Success and Relationship

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Admissions Analyst

Yes Intercâmbio

May 2024 - Aug 2024 (4 months)

I provide personalized assistance tailored to each student's needs. I am
responsible for the enrollment process in undergraduate, graduate, master's,
and doctoral programs at international universities, ensuring a streamlined
process for students. Additionally, I handle enrollment in language courses in
various countries.
I conduct meetings to discuss and guide students through the necessary
processes, documentation, and cultural aspects of each country. I serve as the
point of contact with language schools, transfer companies, and host families,
facilitating smooth integration for students.
I am available to resolve any issues that may arise during the student's
exchange, ensuring a seamles

Al Trainer

Outlier

Apr 2024 - Aug 2024 (5 months)

Evaluation of Al responses regarding context and grammar, ensuring accuracy
and relevance.

Customer Service Specialist

AllStrategy

Jan 2024 - May 2024 (5 months)

• Addressing customer's inquires
• Chat support
• Meetings with customers to identify needs, report meetings
• Analyzing customer data in Power BI
• Opening ongoing projects
• Opening evidence of errors in the system, as well as monitoring until
resolution and customer updating at all stages
• Assessment of improvement needs and implementation of new features in
the product
• Churn risk analysis
• Carry out analysis and propose of continuous improvements

Fulfillment Engagement Specialist

Varsity Tutors, a Nerdy Company

Aug 2023 - Current (3 years 3 months)

• Support tutors with questions about opportunities via phone, chat, email, and
video when needed.
• Maintain and update the Digital Inventory of Institutional Sessions and
Courses.
• Perform data entry, registration, and enrollment tasks for school district
accounts.
• Assign tutors and substitutes to tutoring sessions.
• Create and configure sessions in the catalog according to client (school
system or parent) and course requirements, following established checklists
and procedures.
• Audit tutoring sessions to ensure compliance with specific school
requirements.
• Manage course participants, cancellations, and credit adjustments.

Real State Agent

acasa

Jun 2023 - Jan 2024 (8 months)

• Develop relationships with potential buyers and sellers to generate leads
• Show properties to potential buyers and provide information about the local
market
• Negotiate purchase agreements and contracts with buyers and sellers
• Prepare and review documents such as representation contracts, purchase
agreements, closing statements, deeds and leases
• Monitor and update listings of available properties
• Research market conditions and trends to advise clients on the best
strategies for buying and selling
• Coordinate home inspections and appraisals
• Stay informed of local laws and regulations related to real estate transactions
• Manage client relationships and provide ongoing custom

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Business Manager

Loja Labirinto Curitiba

Oct 2021 - Jun 2023 (1 year 9 months)

• Market feasibility study
• Strategic growth planning
• Strategic definition of the commercial point
• Strategic definition of product layout
• 2nd Tier Customer service
• After sales support

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Business Manager

Ibex Telecom

Jan 2017 - Jan 2024 (7 years 1 month)

• Designing office workflow, assessing staff and providing feedback
• Responsible for negotiating budget parameters with the clients
• Stabilish pricing strategies in order to optimize profitability
• Manage customer inquiries and resolve billing issues
• Manage all finance and accounting operations

Social Media Evaluator

Appen

Jan 2017 - Jul 2018 (1 year 7 months)

• Facebook ads evaluation

Bilingual Executive Secretary

Sage

Jan 2016 - Dec 2016 (1 year)

• Maintain the executives' calenders in a thoughtful and purposeful manner
• Make recommendations for the executive in order to more effectively manage
their time
• Maintain cadence of weekle meetings, including planning agenda
• Coordinate extensive travel including air and ground transportation, hotel
reservations, security, visas and other documentation
• Manage executives' email inbox including drafting internal and external
communications on behalf of the executive when required
• Compile receipts to submit timely and accurate expense reports

Customer Service Coordinator

InPhonex

Mar 2011 - Jul 2015 (4 years 5 months)

• Coordinate and assign onboarding tickets and customer support tickets to be
worked according to internal processes.
• Track daily progress for onboarding and support tickets & ensure service
goals are met
• Coordinate with management on prioritization of onboarding tickets, support
tickets, etc.
• Work support tickets received from customers, channels, and partners
• Communicate with other lodging companies, distribution platforms, and
internally through a virtual phone, email, chat applications, and other means
• Resolve client concerns in a quick and professional manner
• Develop a strong relationship with internal and external teams
• Assist team members from all departments with a

Customer Service Analyst

InPhonex

Feb 2007 - Mar 2011 (4 years 2 months)

• Customer support with product and compliance
• Identify customer's needs and point them to the appropriate service or
service solution
• New customer onboarding
• Troubleshoot customer issues
• First and second level bilingual customer service via phone, ticket/email and
chat
• Specialized service for VIP customers
• Purchase of national and international voice traffic and phone numbers
• Office administration in Brazil [accounts payable, purchasing and staffing]
• Responsible for the creation and implementation of new processes
• Staff Training
• Ensure quality performance

English Teacher

Ford Motor Company

Sep 2005 - Dec 2006 (1 year 4 months)

• Classes for all levels
• Private lessons tailored to the student's interest
• In-company classes

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Bilingual Administrative Assistant

ABIMCI

Jan 2005 - Jul 2005 (7 months)

• Managing company correspondence including, phone calls, emails, letters
and packages
• Email and call screening
• Organizing company's corporarte events
• Coordinate extensive travel including air and ground transportation, hotel
reservations, security, visas and other documentation
• Compile receipts to submit timely and accurate expense reports

Ariane Morgon

About

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Résumé

Ariane Morgon

About

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Behavioral traits