Ariane Morgon Customer Success and Relationship

Y

Admissions Analyst

Yes Intercâmbio

May 2024 - Aug 2024 (4 months)

I provide personalized assistance tailored to each student's needs. I am responsible for the enrollment process in undergraduate, graduate, master's, and doctoral programs at international universities, ensuring a streamlined process for students. Additionally, I handle enrollment in language courses in various countries. I conduct meetings to discuss and guide students through the necessary processes, documentation, and cultural aspects of each country. I serve as the point of contact with language schools, transfer companies, and host families, facilitating smooth integration for students. I am available to resolve any issues that may arise during the student's exchange, ensuring a seamless and successful experience.

Al Trainer

Outlier

Apr 2024 - Aug 2024 (5 months)

Evaluation of Al responses regarding context and grammar, ensuring accuracy and relevance.

Customer Service Specialist

AllStrategy

Jan 2024 - May 2024 (5 months)

• Addressing customer's inquires • Chat support • Meetings with customers to identify needs, report meetings • Analyzing customer data in Power BI • Opening ongoing projects • Opening evidence of errors in the system, as well as monitoring until resolution and customer updating at all stages • Assessment of improvement needs and implementation of new features in the product • Churn risk analysis • Carry out analysis and propose of continuous improvements

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Fulfillment Engagement Specialist

Varsity Tutors, a Nerdy Company

Aug 2023 - Current (2 years 11 months)

• Support tutors with questions about opportunities via phone, chat, email, and video when needed. • Maintain and update the Digital Inventory of Institutional Sessions and Courses. • Perform data entry, registration, and enrollment tasks for school district accounts. • Assign tutors and substitutes to tutoring sessions. • Create and configure sessions in the catalog according to client (school system or parent) and course requirements, following established checklists and procedures. • Audit tutoring sessions to ensure compliance with specific school requirements. • Manage course participants, cancellations, and credit adjustments.

Real State Agent

acasa

Jun 2023 - Jan 2024 (8 months)

• Develop relationships with potential buyers and sellers to generate leads • Show properties to potential buyers and provide information about the local market • Negotiate purchase agreements and contracts with buyers and sellers • Prepare and review documents such as representation contracts, purchase agreements, closing statements, deeds and leases • Monitor and update listings of available properties • Research market conditions and trends to advise clients on the best strategies for buying and selling • Coordinate home inspections and appraisals • Stay informed of local laws and regulations related to real estate transactions • Manage client relationships and provide ongoing customer service • Develop marketing strategies to promote pr

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Business Manager

Loja Labirinto Curitiba

Oct 2021 - Jun 2023 (1 year 9 months)

• Market feasibility study • Strategic growth planning • Strategic definition of the commercial point • Strategic definition of product layout • 2nd Tier Customer service • After sales support

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Business Manager

Ibex Telecom

Jan 2017 - Jan 2024 (7 years 1 month)

• Designing office workflow, assessing staff and providing feedback • Responsible for negotiating budget parameters with the clients • Stabilish pricing strategies in order to optimize profitability • Manage customer inquiries and resolve billing issues • Manage all finance and accounting operations

Social Media Evaluator

Appen

Jan 2017 - Jul 2018 (1 year 7 months)

• Facebook ads evaluation

Bilingual Executive Secretary

Sage

Jan 2016 - Dec 2016 (1 year)

• Maintain the executives' calenders in a thoughtful and purposeful manner • Make recommendations for the executive in order to more effectively manage their time • Maintain cadence of weekle meetings, including planning agenda • Coordinate extensive travel including air and ground transportation, hotel reservations, security, visas and other documentation • Manage executives' email inbox including drafting internal and external communications on behalf of the executive when required • Compile receipts to submit timely and accurate expense reports

Customer Service Coordinator

InPhonex

Mar 2011 - Jul 2015 (4 years 5 months)

• Coordinate and assign onboarding tickets and customer support tickets to be worked according to internal processes. • Track daily progress for onboarding and support tickets & ensure service goals are met • Coordinate with management on prioritization of onboarding tickets, support tickets, etc. • Work support tickets received from customers, channels, and partners • Communicate with other lodging companies, distribution platforms, and internally through a virtual phone, email, chat applications, and other means • Resolve client concerns in a quick and professional manner • Develop a strong relationship with internal and external teams • Assist team members from all departments with any onboarding and customer-support needs

Customer Service Analyst

InPhonex

Feb 2007 - Mar 2011 (4 years 2 months)

• Customer support with product and compliance • Identify customer's needs and point them to the appropriate service or service solution • New customer onboarding • Troubleshoot customer issues • First and second level bilingual customer service via phone, ticket/email and chat • Specialized service for VIP customers • Purchase of national and international voice traffic and phone numbers • Office administration in Brazil [accounts payable, purchasing and staffing] • Responsible for the creation and implementation of new processes • Staff Training • Ensure quality performance

English Teacher

Ford Motor Company

Sep 2005 - Dec 2006 (1 year 4 months)

• Classes for all levels • Private lessons tailored to the student's interest • In-company classes

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Bilingual Administrative Assistant

ABIMCI

Jan 2005 - Jul 2005 (7 months)

• Managing company correspondence including, phone calls, emails, letters and packages • Email and call screening • Organizing company's corporarte events • Coordinate extensive travel including air and ground transportation, hotel reservations, security, visas and other documentation • Compile receipts to submit timely and accurate expense reports

Ariane Morgon

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