Administrative Assistant & Head of Collections
Mold Detect Experts, LLC
Nov 2024 - May 2025 (7 months)
Accurately entered and verified data to ensure information integrity across systems, managed email correspondence and handled high-volume calls with professionalism, organized digital and physical documents for easy access and compliance, scheduled meetings, maintained calendars, and coordinated appointments efficiently. Supported payment collection efforts by following up with clients and processing transactions, facilitated communication between assistants and adjusters to streamline case coordination, identified opportunities for process improvement, and supported training processes. Additionally, utilized Adobe Acrobat to edit contracts and bills, enhancing the accuracy and professionalism of documentation.